Company Description
ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a firm by the Federal government's Small Business Administration.
Job Description
We are seeking a Network Surveillance Engineer for a 3 month contract-to-hire in Littleton, CO.
In this role, you will be monitoring the RAN Network and creating and provide initial troubleshooting of incident tickets in a 24/7 Network Operations Center. You will work with a sense of urgency to solve issues efficiently and effectively to restore service to customers, escalating issues to Tier II when necessary. You will be joining a team who will quickly analyze service and system issues, determine corrective actions and implement to restore services. This position will be required to escalate complex issues to the Fault Isolation & Management team and will determine root-causes for failure and develop corrective actions.
Responsibilities:
Own responsibility for end-to-end monitoring of the RAN EMS’s & observability tools. Own responsibility for Incident identification, ticket logging & impact assessment in the Service Now ticketing tool. Own responsibility of Market chat groups, initial troubleshooting & necessary support.Support site monitoring/health checks following maintenance activities (CR’s).Oversee the incident management process and team members involved in resolving the incident, as well as driving Ticket management analysis and follow-up until closure.Assist with prioritizing/deprioritizing incidents according to their urgency and impact on the business. Collaborate and escalate issues with the FIM, Advance Ops, Engineering & Vendor teams when critical/time sensitive support and resolution is needed. Manage outage and emergencies, including the agreed assurance KPI’s & SLA. Work in close collaboration across multiple functions within RF, Deployment & Integration teams, Tech Dev, Core, Cloud Infra, Network Engineering & Market teams.Assist in driving resolutions for customer complaints (CXO) within service level agreements (SLAs) and ensure effective operational performance and management.Own responsibility for Trouble Tickets updated with all the technical details and troubleshooting MOP’s & templates. Responsible to ensure the Open Incident backlog is at optimum levels.Maintain the National Level Availability >99.50%.Manage internal, external and customer incident escalations and follow-ups as well as process adherence.
QualificationsBachelor/master's degree or equivalent.Minimum of 3-5 years of telecom/wireless experience.Experience managing 4G/5G NOC shift environments and troubleshooting activities.Able to organize and prioritize dynamic schedules, balance teamwork loads and ensure incidents are managed quickly and efficiently to resolution.Knowledge of 5G functional components (Core, RAN, Network, Transport, PaaS and gNB configurations).Motivated to grasp higher-level technology issues and troubleshoot to resolution.Focused to work under pressure related to the scale of business impact and build strong working relationships both internally and externally.Reliable, open and capable of working with minimum supervision.Flexible, analytical thinker.Enthusiastic and keen to learn new technologies and approaches.Self-motivated, achievement-oriented with excellent people management skills and an ability to perform challenging tasks individually with ease. Focused on being detail-oriented with strong organization skills.Displays ability to work in a fluid atmosphere, handle multiple tasks and set priorities.
Additional Information
This 3 month contract-to-hire role will be located onsite in Littleton, CO. This role will work 4 days per week (10 hour days) from 12:00 pm- 10:00 pm working either Sunday-Wednesday or Wednesday- Saturday. This role will pay between $40 per hour- $52 per hour during the contract period.