Job Profile Summary: The Night Auditor is responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotels and hotel outlets including Food & Beverage as well as for continuing effort to deliver outstanding guest service and financial profitability.  The Night Auditor should possess a professional warm & welcoming demeanor, must be a self-starter able to work along and multi-task in a fast-paced environment.  Possess technical knowledge and aptitude.  Excellent communication skills are essential in order to communicate both verbally and in writing with guests, owners and co-workers, and fully comprehend job assignments. Essential Responsibilities and Duties include the following - Other Duties May Be Assigned : + Adhere to Platinum Management Services, LLC. and Brand specific standards. + Comply with all applicable federal, state and local laws and ordinances as they apply to the property, guests and associates. + Adhere to safety and emergency procedures and policies (i.e. evacuation, first aid, etc.) to include removing all safety hazards. + Promote the property through goodwill, courtesy and a positive attitude. + Maintain thorough knowledge of hotel information including but not limited to room categories, room rates, packages, promotions, local area, attractions and events. + Be proficient in all front desk and guest service operations. + Be proficient in housekeeping operations particularly laundry tasks of operating machines, sorting, washing, drying and folding clothes and linens. + Anticipate and address guests’ service needs, assist individuals with disabilities. + Handle guest complaints and comments efficiently and courteously. A courteous and professional demeanor must prevail when handling upset guests and difficult situations. + Calculate account balances and submits to accounting. Processes reservation advance deposits from receipt of reservation information to depositing and logging all monies. Performs all Front Desk duties including check-in, check-out and cashier procedures in a proper and efficient manner. + Follow proper audit procedures to balance daily revenue and expense transactions, identifies the causes of out-of-balance situations in a timely manner, produces various reports for management and takes initiative to correct errors to prevent reoccurrence. + Ensure that all charges have been properly posted to the appropriate guest folio or master account, balanced and all supporting documentation is attached. + Reconcile all charges to the ledger. + Answer the telephone efficiently and pleasantly within three rings and with correct greeting per Company standards. + Take each available opportunity to upsell hotel services, facilities and outlets. + Enter wakeup calls accurately and immediately. + Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. + Report loss prevention/security of any guest reports or theft to management. + Report and record accidents, injuries and unsafe work conditions to management. + Coordinate with maintenance department on any guest reported or observed problems. + Stock, the pantry/suite/gift shop: Assist with Breakfast setup + Keep company business including but not limited to, financials, personnel, guest and customer data strictly confidential. Qualifications & Requirements: + Excellent verbal and communication skills required. + Professional appearance and grooming must be adhered to at all times.  Uniforms must be worn according to Company and Brand standards. + Proficient in English. Bi-lingual a plus. + Ability to attend and complete job and Brand training. + Ability to attain and maintain ServSafe/Food handler/Server permit for Food and Beverage preparation and serving. Beverages may be inclusive of alcohol - location specific. + Self-starter with effective leadership skills. + Proficient with current technologies and software inclusive of business applications PMS, POS, MICROS (ERP a+) etc. + Knowledge of basic accounting functions. + Clean Motor Vehicle Report (MVR) in order to drive property transportation vehicle. (If applicable at your location) + Must be available to Work nights and a flexible schedule. + Reliable and able to work alone. + Have an outgoing personality. + Maintain professionalism at all times. + Stand for an extended period of time. + Move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance. + Previous Front Desk experience in hospitality experience preferred. + High School Diploma required; college degree a plus. ** To perform this job successfully, an individual must be able to perform duties and meet requirements satisfactorily. Powered by JazzHR