Job Overview

Job Description:

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government.   We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

AT&T has an opening for NOC Analyst to support the Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO), in providing Network Operations in a 24x7x365 environment.

The job duties are as follows:

Provide alarm monitoring/response, any needed escalation and resolution of incidents and mentoring of junior analysts through incident resolution process.Troubleshoot network systems when necessary and make improvements to the network.Take technical lead of critical network incidents and drive internal and external resources in troubleshooting effortsManage and administer a range of network operations tools applications to include Juniper firewalls, Cisco Firewalls, Cisco WLAN, Extreme Management Center (XMC) and Extreme NAC.Utilizes software and hardware tools and identifies and diagnoses problems and factors affecting network performance.Experience with operating and maintaining a Software-defined Wide Area Network (SD-WAN) architecture.Experience working with cloud-based networks.Support all operational security requirements for network devices and network operations tools applicationsSupport of the following NOC functional areas that include, but are not limited to:Wireless LANFirewall managementInternet Protocol (IP) address managementDomain Name Server (DNS) administration Understand dynamic multipoint VPNsStrong written and verbal communication skillsEstablish plans and goals for self that meet the customer current or future project’s needsPrepare or participate in preparing NOC performance reports as requiredMonitor, create, edit, and enforce all standard operating procedures, processes and timelines

Required Clearance:

Public Trust (#publictrust)

Required Qualifications:

Bachelor’s degree in related field or equivalent experience5 years of experience in IT support or related field, preferability in network engineering or operations2 years of experience providing network support in one or more of the following areas:Juniper SRX Firewalls configuration, troubleshooting, Policy configurationWireless Access Point (enterprise level) Management and AdministrationCisco ISE 3.0 (or later) configuration of access/authorization policiesCisco CCNA or Cisco CCNP certification, required within 60 days of start – non-waivableAt least one of the following networking certifications by day one of hire:Implementing Cisco SD-WAN Solutions v2.0 (300-415)AWS Certified Solutions Architect – AssociateMicrosoft Azure Networking Solutions (AZ-700)CompTIA Cloud+Experience troubleshooting and fixing LAN/WAN network incidentsAvailability to work night shift hours (generally 9PM to 7AM) and weekends to support mission requirementsMust be a U.S. Citizen and pass the DHS Employment Eligibility Verification process

Desired Qualifications:

Experience using and managing SPLUNK search headsExperience in Windows 2012 or higher and/or Linux server administrationCisco CCNP certificationJuniper JNCIA-SEC certificationExtreme certifications covering switching or network access controlAbility to obtain Top Secret/SCI security clearance if required

Ready to join our team? Apply Today!

Our NOC Analyst’s earn between $70,800 - $72,000. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

Medical/Dental/Vision coverage401(k) planTuition reimbursement programPaid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)Paid Parental LeavePaid Caregiver LeaveAdditional sick leave beyond what state and local law require may be available but is unprotectedAdoption ReimbursementDisability Benefits (short term and long term)Life and Accidental Death InsuranceSupplemental benefit programs: critical illness/accident hospital indemnity/group legalEmployee Assistance Programs (EAP)Extensive employee wellness programsEmployee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

#virtualjob

Weekly Hours:

40

Time Type:

Regular

Location:

USA:NC:Durham / Creekstone Dr - Adm/dat:4625 Creekstone Dr

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

Job ID R-11661 Date posted 02/16/2024