Job Description

Community Health Systems is one of the nation’s leading healthcare providers. Developing and operating healthcare delivery systems in 40 distinct markets across 15 states, CHS is committed to helping people get well and live healthier. CHS operates 71 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers.

Summary:

The Senior NOC Network Administrator will work in a multi-task face-paced environment that closely monitors CHS’s operating technical systems to minimize critical issues using strong analytical and problem resolution skills.

Essential Duties and Responsibilities:

Proactively monitor performance and availability of applications, operating system platforms, and infrastructure to troubleshoot root cause and provide issue resolution to minimize degradation and outages to hospitals and clinics in the delivery of patient care.Perform proactive troubleshooting activities utilizing CHS standard monitoring tools to proactively detect and classify service impacting events of targeted applications, operating systems, systems and network devices for the purpose of preventing potential outages of these systems in compliance with defined Service Level Agreements.Troubleshooting and experience with Telecommunication carriers and their technologies to configure and manage monitoring and alerting capabilities on point to point circuits including, but not limited to T1, DS3,broadband, MPLS and Metro-Ethernet.Experience with proactive monitoring and alerting on Virtual Private Network connectivity and troubleshooting service degradation or connectivity issues with third party vendors and/or IT groups.Monitor hospital and clinic applications and infrastructure to meet or exceed defined Service Level Agreements.Record and measure key statistics on support to produce routine reports by shift as a measure on the current state of hospital, clinic and data center operations.Proactively monitor consoles for proactive alerts, minimizing the potential for a critical alert that could cause impacts to application and service delivery.Perform initial troubleshooting on alerts to identify root cause and provide immediate issue resolution or coordinate with internal support teams for ticket routing to engagement or contact on-call resources during afterhours.Maximize network performance by monitoring performance; coordinate with Level 3 support groups to proactively mitigate minor issues before they become critical. Diagnose and resolve complex configuration and troubleshooting issues within a multi-vendor infrastructure.Correlate application and network data to perform troubleshooting steps for performance or availability related issues on applications, network or operating system platforms.Utilize log files from disparate sources to aid in troubleshooting network connectivity, service delivery or application connectivity.Partner with operational teams during enterprise wide crisis scenarios, e.g. large-scale production service outages, outside of the routine change management process.Act as escalation point for other NOC administrators and work with engineering or security as necessary to drive issues to resolution.Enhance CHS operational monitoring and alerting practices by growing existing skill sets, improving processes, and/or expanding on existing technology automation to improve operational availability and performance.

Education Requirements:

Bachelor’s degree preferred.Appropriate industry certification(s) preferred.

Experience Requirements:

7+ years’ experience supporting medium to large network infrastructures preferably in a multi-hospital and/or medical center setting.Must be willing to work in 24/7 operations environment and participate in 12 hour shift rotationExperience in LAN/WAN protocols such as HSRP, Spanning Tree Protocol, and VLAN Trunking, TCP/IP, OSPF,
BGP, and MPLS.Experience with Logicmonitor, Dell Openmanage Network Manager, Computer Associates Nimbus, Cisco Security Manager, Cisco ACS and/or similar toolsExpertise with common troubleshooting techniques such as ping, traceroute, nslookups, netstat, nmap,
DNS queries, port configurations, port management, network and platform configurations.Hands-on experience with WAN network topologies and hardware (SDWAN,MPLS,CSU/DSU, Private Line, or similar).Experience with packet sniffing technologies for wired and wireless environments.Works independently as well as collaboratively with minimal professional and managerial supervision.Knowledgeable of TCP/IP and the OSI ModelKnowledge of Windows/Linux/Unix operating systemsExtensive knowledge of Networking components (routers, switches, load balancers, wireless access points, etc)Common knowledge of firewalls and load balancersExperience with anomaly detectionExperience with ITIL (Change, Incident and Problem Management) ProcessesBasic knowledge of VMWare and/or NutanixBasic Dell/EMC SAN knowledge or similar.Strong interpersonal, written, and oral communication skills.Experience in supporting Healthcare environment would be helpful.Ability to effectively prioritize tasks in a high-pressure environment.Energetic, eager to grow in a Fortune 500 Company with significant career opportunities.Experience operation as tier 2 escalation for network issues.Experience with automation (Powershell, Ansible, Python, etc.) strongly preferred.

Job Knowledge:

Technical competence in areas listed above. Good customer service and phone skills. Strong analytical and problem resolution skills and organizational skills. Strong ability to work on and prioritize multiple, concurrent projects while meeting aggressive deadlines in a fast-paced environment. Willingness to participate in cross-functional training and support.