NOC Technician I (must be open to any schedule/shift). As part of the Network Operations team, you will be responsible for providing 24x7 monitoring of all components of Sinch's network utilizing various network monitoring systems and direct access to switches, DACS, routers, and other network elements. Technicians are alerted to and must act upon any alarm conditions. NOC Technicians engage with customers, carriers/providers/vendors, and internal teams to facilitate the accurate and timely resolution of customer or network issues.

What You’ll Do:

Follow Standard Operating Procedures in order to perform routine network changes, migrations, and maintenance in various network elements upon management request Identify, troubleshoot, and resolve network related issues and problems efficiently utilizing monitoring tools, reference materials and other team members for guidance Open trouble tickets and follow up on network/customer issues per Inteliquent procedures and complete applicable paperwork in a timely manner Foster an environment of knowledge sharing and interface positively with peers, other departments, carriers, and customers to identify operational issues and provide efficient corrective actions in a geographically dispersed team environment Accept on-call responsibilities on a rotating schedule with other technicians Be available for overtime work assignments when requested NOC Technicians may be responsible for other tasks and responsibilities as assigned or deemed necessary by management Some required travel related to training, meetings, and service coverage issues