Job Summary:
This role is to serve as primary initial responder within the Network Operations Center in identifying and resolving network problems in afterhours support. This individual will be responsible for triaging a variety of IT solutions requests, incidents and events within the established SLAs.
Job Duties:
Supervisory Responsibilities:
N/A
Qualifications, Knowledge, Skills and Abilities:
Education:
High School diploma or GED, required Bachelor's degree from an accredited university, preferredExperience:
Three (3) or more years of experience supporting the Microsoft operating system suite of products, to include cloud and web/networked computing environments (Azure, Windows Server and Desktop, Office 365, MS Exchange, Active Directory, etc.), required Ability to be the primary decision maker, identify solutions and appropriately escalate issues in fast-paced environment, requiredOther Knowledge, Skills & Abilities:
Must be willing to support weekend and after hours NOC and Service Desk Intermediate knowledge of network protocols, configurations, and operations Excellent communication skills, professionalism, positive attitude and desire to learn Prior experience with help desk ticketing systems and service desk management tools is preferred Experience working in a consulting environment is preferred
Keywords:
Office 365, Azure, SAS, SAN, LAS, NOC, Weekend, 2nd Shift, Second, Associate Engineer, Network Operations, Engineer, Tier 2, Tier Two, Level two, Active Directory, AD, Exchange, Outlook, Excel, Microsoft Office, Remote Support, Escalation, Network, Systems Administration, Systems Admin, Service Desk, Help Desk