HHHN Mission To provide the best health care, and access to that care, for everyone in our communities HHHN Vision To pioneer an innovative, sustainable and community-focused health system through comprehensive primary care and diverse partnerships Schedule: 40 hours per week. Shifts will vary based on the operating hours of the health center. Note: This positions current home location will be Hudson Headwaters Family Health Center at Malone but will be expected to float between there and Hudson Headwaters Family Health Center at Lake Placid once it opens. Position Summary The Nurse Leader is directly responsible for the daily leadership of Health Center nursing staff while embracing the Core Values of Quality, Appreciation, Creativity and Sustainability in pursuing the HHHN Mission and Vision. The Nurse Leader will be responsible for holding their team members accountable for the delivery of an exceptional patient experience as measured by patient satisfaction surveys and patient feedback. The Nurse Leader will lead the nursing staff to achieve annual Health Center and Network performance goals related to quality, compliance and financial outcomes; recruit, train and retain qualified nursing staff to maintain high service standards and deliver quality patient care; and support the implementation of a sustainable team-based care model. The Nurse Leader will work closely with the Practice Leader on day-to-day problem solving within the Health Center, co-management of health center nursing performance and implementation of key objectives. The Nurse Leader will collaborate with Nurse Leaders across the Network as everyone works toward a common set of goals and benchmarks for success. Essential Duties and Responsibilities: + Promote and monitor patient satisfaction continuously; provide coaching when necessary and positive reinforcement; create and support a patient centric culture and lead by example + Respond promptly to patient feedback and ensure the patient is 100% satisfied with the actions taken to improve patient experience; hold team members accountable + Directly lead, manage and hold the Health Center nursing team members accountable + Work with the Practice Leader to monitor and maintain staffing levels based on patient volumes + Prepare staffing schedules (including time off requests) to ensure adequate staffing to meet the needs of the Health Center + Review all requests for time off, basing approvals on the needs of the Health Center + Review and approve staff time in ADP and mileage in the Company Mileage system + Identify needs for development of team skills and use available resources (i.e., Senior Nursing Advisor, Nursing Education Leader, Human Resources) to meet those needs. + In conjunction with the Practice Leader interview, onboard, and offboard nursing team members + Conduct regular performance reviews as per policy, providing meaningful and genuine feedback, and identifying areas for development + If necessary, create improvement plans using established targets. Counsel, coach, and, in some cases, take disciplinary action + Assist with the development and implementation of Network-wide nursing standards, workflows, policies and procedures + Ensure all nursing staff are equipped with the tools and resources to be successful, including an understanding of EMR updates and changes + Perform hands-on nursing care, triage and/or telehealth as needed under the clinical supervision of the RN Practice Leader or designee. + Support the implementation of the HHHN team-based care model + Continually monitor data and metrics and work toward established goals + Work collaboratively with the entire Health Center staff to consistently deliver an optimal patient experience and high level of team satisfaction + Adhere to and provide feedback on standard Health Center procedures + Provide a consistent level of high quality care and exceptional customer service while achieving productivity and efficiency targets + Attend and actively participate in regular Health Center performance meetings + Schedule, prepare agendas for and lead regular Health Center nursing staff meetings + Participate in regional and/or Network-wide nursing leadership meetings + Assume an active role in development and management of annual nursing budget, review monthly reports and explain variances + Serve on HHHN committees that support the Mission, Vision and Core Values; participate with enthusiasm and engagement + Perform additional duties and special projects as assigned Qualifications: + A.A.S. degree or higher from an accredited nursing school + Current and unrestricted NYS RN license + Minimum of 5 years clinical Registered Nurse experience with at least 2 years of supervisory/management experience, preferably in primary care-centric model + Valid NYS driver license and be able to travel throughout the Network as needed + Current BLS certification + Excellent verbal and written communication skills; ability to communicate effectively with care team members, patients and external contacts + Ability to serve as a mentor and role model + Decisiveness and a willingness to take initiative and implement innovative solutions + Ability to build and grow an engaged and productive team + Strong organizational skills and attention to detail + Must possess computer competencies including electronic medical record and computerized charting + Proficiency in MS Office Suite