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Office Experience Coordinator
Fractal is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. Fractal is building a world where individual choices, freedom, and diversity are the greatest assets. An ecosystem where human imagination is at the heart of every decision. Where no possibility is written off, only challenged to get better. We believe that a true Fractalite is the one who empowers imagination with intelligence. Fractal has been featured as a Great Place to Work by The Economic Times in partnership with the Great Place to Work® Institute and recognized as a ‘Cool Vendor’ and a ‘Vendor to Watch’ by Gartner.
Please visit Fractal | Intelligence for Imagination for more information about Fractal
Location: NYC
Role Overview:
The Office Experience Coordinator (OEC) will act as the face of the New York Office and help elevate the office and employee experience for a fast-growing, global AI company. The OEC will focus on enhancing hospitality, improving daily operations, and executing office-based projects and events. This is a high-visibility role with the opportunity to take on ownership of aspects of the New York Headquarter Office and serve as a model for offices across the Americas.
Client & Visitor Experience
Greet and welcome guests, ensuring front-desk presence and professionalism
Prepare and maintain visitor materials (badges, welcome packets, branded gifts)
Serve as point of contact for day-of client experience, including refreshments and space prep
Coordinate with security and building management for guest access
Office Hospitality
Maintain daily office standards: cleanliness, supplies, working tech, presentation
Take lead on organizing snacks, beverages, catered meals, and kitchen supplies
Manage shipping, receiving, and mail logistics
Coordinate minor maintenance issues and liaise with vendors (plants, catering, janitorial)
Maintain vendor list, contacts, and ensure WTC compliance (e.g., insurance requirements)
Events & Internal Culture
Assist with planning and executing NYO events (Family Day, team meetings, birthdays)
Maintain internal event calendar and track attendance, RSVPs, and feedback
Support coordination of team-building initiatives, theme days, and recognition moments
Help assess office software tools and physical layouts to enhance team productivity
Serve as local liaison for HR and IT needs (badge access, desk assignments, tech setup)
Begin taking on leadership in special office projects
Admin Team Collaboration & Documentation
Contribute to creation and maintenance of collaboratives office documents
Prepare office for and help onboard new staff to the NYO
Partner with other EA/Admins to ensure cohesive experience across functions
Participate in weekly admin sync meetings and provide office updates
Skills & Qualifications:
3+ years in office coordination, office management, hospitality, or customer-facing administrative roles
Excellent interpersonal and communication skills; warm, professional demeanor
Detail-oriented with strong time management and follow-through
Proficient with Microsoft Office, and project-tracking tools
Comfortable navigating ambiguity and proactively identifying improvements
Must be able to represent the company brand and culture confidently with clients, vendors, and senior staff
Experience in a high-rise or Class A office setting is a strong plus
In Office 5 days a week 8:30am-5:30pm
Pay:
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Fractal, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is up to $35/ per hour. In addition, for the current performance period, you may be eligible for a discretionary bonus.
Benefits:
As a full-time employee of the company or as an hourly employee working more than 30 hours per week, you will be eligible to participate in the health, dental, vision, life insurance, and disability plans in accordance with the plan documents, which may be amended from time to time. You will be eligible for benefits on the first day of employment with the Company. In addition, you are eligible to participate in the Company 401(k) Plan after 30 days of employment, in accordance with the applicable plan terms. The Company provides for 11 paid holidays and 12 weeks of Parental Leave. We also follow a “free time” PTO policy, allowing you the flexibility to take time needed for either sick time or vacation.
Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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