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HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.
Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise
Office Manager
Dr. Dylan Bennett
Full-Time
Overtime:
Hospital for Special Surgery, #1 in Orthopedics for the last 14 years, is currently looking for a Full Time Office Manager (OM) in one of our MD Offices. In this role, the OM would be the key administrator for Dr. Bennett’s practice. The OM will provide comprehensive administrative support, oversee day-to-day operations and contribute to an environment of clinical excellence for Dr. Bennett’s practice.
The successful candidate will be empathetic, positive and professional during all patient interactions, combining this with critical thinking and attention to detail. In addition, the OM will manage office staff and act as a liaison to staff in other hospital departments.
Responsibilities:
Interact with patients and their families in person, on the phone and via email communications in a professional, personable and empathetic mannerAnswer phone calls and make calls to patients, physicians and other staffPatient check out after appointments and return visit schedulingSchedule surgical cases and new clinic appointmentsManage physician’s professional calendarsAct as a liaison between the office and other hospital staffManage front end payment collection and insurance authorizationsTrain, oversee, and develop junior staff within physician office (as applicable)Proactively identify ways to enhance physician office operations QualificationsRequired Qualifications/Skills:
Associate’s degree required, Bachelor’s degree highly desirable. 5-7 years physician office experience may be considered in lieu of education.Attention to detail and able to relay messages and information accurately Ability to derive practical solutions independently in a fast-paced environment, but can escalate patient care issues appropriately, if necessaryFollow through with tasks to completion, goes above and beyond for key tasks or critical patient needsAdherence to patient privacy and HIPAA protection of data, information, as well as other HSS policiesStrong computer and internet skills including proficiency with Microsoft Excel, PowerPoint and Word.Must possess ability to learn new software tools & systems as required on the jobAbility to effectively and accurately follow directions and/or instructionsSuperior written and oral communication skillsExceptional customer service skillsSelf-motivated, detail-oriented, and pragmatic; Energized by working in a fast-paced, evolving environmentStrong organizational and problem-solving skills, ability to multi-task is a mustDesired Qualifications:
EPIC EMR experienceFamiliarity with medical terminology and medical billing/insurance is helpful; the ability to learn and apply new information quickly is key Other Requirements #LI-Onsite Pay Range - Minimum USD $32.40/Hr. Pay Range - Maximum USD $42.86/Hr. Options Apply for this job onlineApplyShareRefer this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMS
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