It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Operations Analyst for the Technical Support team will work alongside business analysts, business users and report directly to the Manager, Technical Support Operations. As Operations Subject Matter Expert for all Technical Support business processes, you will be responsible for performing detailed requirements analysis, documenting processes, and performing some user acceptance testing and user training. To succeed in this role you should have strong analytical skills and be able to understand and communicate non-technical users technical needs.

Essential Duties and Responsibilities:

Prepare, analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standardsPerform and coordinate the analysis, design, configuration and support of Technical Support processes and projectsInterpret requirements into viable options, able to recommend the most scalable solution and advocate with the business stakeholders for their needsCommunicate changes, enhancements, and modifications of business requirements — verbally or through written documentation — to stakeholders so that issues and solutions are understoodParticipate in the QA and training of and participate in documenting and providing assistance on system capabilities and functionality

Qualifications:

At least 3 -5 years experience in a similar role, supporting support or other customer facing service teams; enterprise software experience highly preferredBachelor's degree , or equivalent experienceExperience documenting and analyzing business and/or technical processes, procedures, policies;Advanced organizational and problem-solving skillsAbility to act as a liaison between technical and non-technical teams and resources with the ability to communicate effectively to diverse audiencesExperience with Salesforce Service Cloud, or similar toolCommitted to Rocket’s core values of empathy, humanity, trust and loveAbility to work Remote with travel as needed

The base salary range for this role is $77,623.00 - $97,029.00 /year. Exact compensation may vary based on skills, experience, and location.

.

What Rocket Software can offer you in USA:

Extensive paid time off programs (paid holidays, sick, and unlimited vacation time)Healthcare coverage options to fit you (and your family’s) needsRetirement savings, with matching contributions by Rocket SoftwareLife and disability coverageLeadership and skills training opportunitiesTwo paid work days for off-site training

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.  If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com.  We will make a determination on your request for reasonable accommodation on a case-by-case basis.

#LI-Remote

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!