With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

\n \n Job Description

Community Management is a Team Sport

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As the saying goes,It Takes a Village. This same rule applies in our business of managing communities. We place a high value on collaboration, teamwork, and accountability.

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The Operations Manager (OM) is responsible for supporting the General Manager and residents as well as project management of the associaiton while working in conjunction with board members and committee members, staff at the Associa Client Shared Service Center (CSSC) and within the branch office. The OM will also assist the General Manager with oversight and support of the various departments within the Association. Due to the nature of this position, some evening and weekend hours may be required.

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The role involves managing multiple projects at different stages of development and completion, showcasing excellent organizational and multitasking skills. This role will report directly to the General Manager. The Operations Manager will be responsible for overseeing maintenance staff. Throughout the process of each project, constant communication between yourself and the customer or contractor and the team is needed to ensure project deliverables are met.

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This position is on-site in a large, access-controlled community in Highlands Ranch, CO.

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ESSENTIAL DUTIES:

\n\nWorks with the General Manager and Board on strategic initiatives and general project management of large-scale capital and maintenance projects throughout the year\nPerforms vendor management functions\nAssist General Manager with implementation of Board policy and directives within the scope of the management agreement.\nAssist with employee training, supervising, and performance management.\nAssist with preparing schedules and establishes priorities for routine and special work projects. \nAssist with annual budgeting process and with the administration of the various functions of the community within the projected and approved operating budget.\nIn conjunction with the General Manager, act as a liaison between the Board of Directors and residents in the execution of the established policies and the conveyance of resident grievances.\nIn conjunction with the General Manager, work as a liaison between the Board and the Board Advisory Committees.\nMaintain the online communication portal and document uploads, respond and resolve resident requests timely.\nReview and understand the Management contract requirements.\nMaintain working knowledge of internal systems. \nCoordinate work orders with vendors.\nMonitor and manage operational costs. \nManage the day-to-day company or department operations.\nOther duties as assigned.\n\n

\n Requirements

SKILLS:

\n\nExcellent verbal and written communications skills.\nCreative thinking and efficient problem solving.\nAbility to deal with a large variety of individuals in a business-like and professional manner. \nExcellent organizational skills with the ability to prioritize tasks and handle many tasks at the same time. \nAbility to stay on task amidst frequent interruptions. \nKnowledge of sales, operations, and/or underwriting management. \nKnowledge of company budget and monthly performance reporting (DVR) proficiency. \nKnowledge of applicable state statutes. \nKnowledge of all Associa operating systems and programs preferred. \nKnowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.)at an expert level.\n\n\nKnowledge of company policies, procedures and forms at an expert level. \nKnowledge of conflict resolution techniques at an expert level. \nProject management at an expert level. \nSelf-motivated, proactive, detail oriented and a team player. \nProfessional customer service skills. \nTime management and time critical prioritization skills.\n\n

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EQUIPMENT:

\n\nProficiency in use of computer, copier, fax machine, scanner, and telephone systems. \nProficiency in various software applications to include Microsoft Office and online communication platforms.\n\n

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EDUCATION AND EXPERIENCE:

\n\nCandidates should have at least two years in an Operations/Project/Vendor Management role.\nPreferred candidates with have association industry experience and CMCA designation.\nPreferred candidates would have a municipality/city background in Project Management, Operations, and/or Engineering with a large scale scope\n\n

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Benefits Summary:

\n\nWorld-Class Training\nAdditional Income Opportunities\nCAI (Community Association Industry) Course/Designation Assistance\nPaid Time Off/Holidays\nComprehensive Medical Benefits\nWellness Incentives\n\n

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Compensation:

\n\n​$80,000-$85,000; direct experience highly considered.\n
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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.