OTT HydroMet - Accounts Receivable Specialist
OTT HydroMet delivers valuable insights for experts in water and weather applications. Proudly formed from seven strong brands: OTT, Lufft, Kipp & Zonen, SUTRON, ADCON, HYDROLAB® and MeteoStar, OTT HydroMet offers the combined strength and expertise of leaders in the water quality, quantity, surface weather, solar radiation measurement and telemetry fields with over 500 years of combined experience. OTT HydroMet, as part of the Water Platform, is a proud Danaher company. The Accounts Receivable (AR) Specialist within OTT HydroMet owns the primary responsibility for all AR activity, including customer credit analysis, customer master data maintenance, payment collections, cash applications, dunning and accounting for advanced customer receipts. The successful candidate will be a valued business partner for the Sales and Customer Service teams and a key resource for building and maintaining customer relationships. The AR Specialist will be empowered to identify and implement process improvements, applying practical, common-sense solutions to increase reporting accuracy, transactional efficiency, and ultimately improving the Key Performance Indicators that impact our working capital performance. ESSENTIAL DUTIES AND RESPONSIBILITIES Customer Master Maintenance + Manage the credit application process, analyze D&B statements and validate customer credit applications. Recommend appropriate payment terms and credit limits for new customers. + Secure, document and maintain customer tax exemptions, reseller forms and other compliance or legal documentation to ensure accurate invoice generation. + Maintain customer master records in the local ERP, ensuring customer contact information and billing preferences are complete and accurate. + Proactively exchange payment status information with other OTT locations to help collect overdue balances from global customers. Initiate and communicate shipment holds when necessary. + Enhance the customer experience by researching, collecting and communicating critical customer feedback concerning invoice inaccuracies, poor customer service or product failures to better inform process improvement discussions. + Benchmark and adopt best practices from other Water Quality Group companies Payment Collections + Proactively manage the collections process to determine the most effective, practical and economical means of collection. + Analyze AR Aging data on a daily basis to prioritize collection activities, identify at-risk collections, escalate problematic situations, and ensure overdue balances do not result in bad debt write-offs. + Continually evaluate processes and implement improvements to maximize the collection of payments within the agreed-upon terms. + Enforce proper Delegation of Authority and Separation of Duties controls over the issuance of customer credit or debit memos. + Distribute weekly dunning notices to minimize past-due balances and resolve customer payment issues + Apply cash collections to customer accounts on a daily basis to facilitate identification and resolution of payment discrepancies (short payments, overpayments, tax withholdings, etc.). + Ensure customer advanced payments are properly accounted for in the local ERP. + Actively participate in the month-end close process CRITICAL COMPETENCIES Charts The Course + Utilizes critical thinking to eliminate complexity in our daily processes. Streamlines internal value streams to maximize our return on time. + Effectively copes with change and deals with ambiguity present over extended periods of time. + Doesn’t let perfect get in the way of better – unafraid to innovate and fail, with the ultimate ability to learn from mistakes to drive process improvement. + Prioritizes quickly to focus on the critical few to drive positive results. Drives Innovation & Growth + Relentlessly customer focused. Uncovers customers’ unmet needs and recognizes barriers to adoption. Uses these insights to drive improvements in products and services. + Willing and able to move out of one’s comfort zone and not afraid of standing alone. + Doesn't accept that the long-standing way of doing business is the only way. + Balances the tension between resilience to stick with a plan and the need to change course and cut losses. QUALIFICATIONS + Excellent written and verbal communication skills required. + Ability to demonstrate diplomacy and professionalism in all situations required. + Analytical skills and attention to detail to effectively analyze data required. + Excellent organizational skills, with the ability to manage competing priorities required. + Ability to perform in a fast-paced, collaborative, high volume work environment required. + Proficient with the Microsoft Office Suite required. + Fluency in written and spoken English required. + Bachelor’s Degree in Business Administration, Accounting or Finance strongly preferred. + Minimum of 5 years related experience strongly preferred. + Knowledge of best practices related to customer credit strongly preferred. + Working knowledge of Generally Accepted Accounting Principles strongly preferred. + Fluency in written and spoken Spanish strongly preferred. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.
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