Amelia Island Resort
At Omni Amelia Island Resort guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities.
Omni Amelia Island's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort may be your perfect match.
Job DescriptionOversee daily operation of Nature Center, Amelia’s Wheels, and Herons Cove Adventure Golf. To exceed guest expectations and implement high quality Nature activities/ services and to provide a safe environment for our guests and associates. To provide a unique experience by offering bike rentals, Island Hoppers, and Segway Tours.
ResponsibilitiesEssential Functions:
Responsible for the Nature Center, Amelia’s Wheels, and Herons Cove Adventure Golf operations Lead trainer for Naturalists, Nature Aids, Naturalist Interns, Amelia’s Wheels rental attendants and Heron's Cove Adventure Golf attendantsResponsible for contributing ideas to increase revenue, and improve the operation of Nature Center, Amelia’s Wheels, and Herons Cove adventure golfAct as a coach and be a positive role model for associates and colleaguesMonitor and provide timely feedback, counseling, and performance evaluations to associatesCoordinate with manager the purchasing of supplies needed for each division. Isolate and analyze areas in need of improvement and take immediate action Complete financial reports, control payroll, and monitor expensesPrepare purchase orders for the department using Omni purchasing policy'sAssist in all other aspects of the recreation department as neededPromote resort programs and prices in the resort guide, marketing and other relevant avenuesLead on or off property trips and day long programsHandle guest/member complaintsWork holiday special programs as scheduledLead various tours for guests and property owners of all ages.Continually develop to enhance current programs and create new program ideas for tours and other related activitiesNature Center
Working knowledge of the ecosystems of a coastal barrier island (Amelia Island)Able to identify bird species, native plants and be able to explain information to guestsConduct nature tours on property using a variety of transportation (foot, kayak, bike, Segway, or Island Hopper)Responsible for retail cleanliness, stocking of products, and inventory Instruct and implement cash handling procedures Clean and care for Nature Center, animals, exhibit and maintain the health of the animalsWorking knowledge of retail operation in the Nature CenterAmelia’s Wheels:
Responsible for opening and closing procedures of Amelia's WheelsRoutine maintenance of all Amelia's Wheels Bicycles, Island Hoppers and SegwaysAble to ride a Segway and become a certified instructor to lead property Segway toursBecome familiar with Omni Amelia Island bike trails and tour routesWork in Amelia's Wheels' by providing guest assistance including but not limited to, providing guests with property information, on property directions, providing rentals of Bicycles and Island Hoppers, leading Segway toursEnsure all bicycles, Island Hoppers, and Segways are clean, safe and act immediately with any concerns Keep a strict inventory of the Bicycles, Island Hoppers and Segways
Hotel Specific Essential Functions:
Maintain standards of guest services and consistent positive guest experience as documented by J.D. Power and AAA RatingsHave a thorough understanding of Omni Hotels culture, rules, and regulationsAnswer phones using the proper "Moments of Service" scenarioProvide guests with cheerful, personable, efficient serviceResponsible for a clean and professional appearance of uniformsAttend and participate in department meetings, monthly All Together Get TogetherFully understand and implement "Moments of Service" and “Power of Engagement”Interact with every guest using Omni StandardsKnowledgeable about all hotel amenities and property specificsActively participate in the assurance of the safety of all guestsTreat everyone, supervisors, staff and guests with courtesy and respect always Follow all state mandates laws, policies, surveys, testing's required Oversee all aspects of Outdoor Recreation (Nature Center, Amelia’s Wheels, and Heron’s Cove Adventure Golf) QualificationsTools and Equipment:
Kayaks, stand-up paddle boards, bikes, Segways, golf carts, trucks, binoculars, basic tools, and power tools. Aquariums, tanks and all associated cleaning tools. First aid equipment.Computer, printer and all related software programs, Point of Sale (POS), telephone, pen/pencil, photo-copying machine, facsimile machine, receipt printers, etc. Computer Software: Microsoft Programs: Excel, Word, Power-Point, Publisher, Outlook; Xola; Resort Suite Recreational equipment: aquarium equipment, bikes, Island hoppers, Segway, fishing poles, kayaks, paddle boards, binoculars, cast and minnow nets, water quality sample kits, basic manuals, hand tools, power tools, animal rescue equipment, other recreation supplies
Working Environment:
Exposure to various weather conditionsExposed to extreme hot and cold temperaturesExposed to minimal amounts of various hazardous chemicalsExposure to poisonous plants, animals and insects Exposure to low dose of household chemicals Areas: Nature Center, Amelia's Wheels, Hotel Pool, Drummond Point Park, Walkers Landing, Bike Trails, and various off property nature excursions
Physical Job Requirements (for essential functions only)
Valid drivers licenseAble to lift and lift up to 60-100 pounds occasionally and 30-50 pounds repeatedlyAble to swim and tread waterAble to stand and walk for long periods of time Able to complete Segway certification within 60 days of hireAble to complete kayak rescue training within 60 days of hireCash Handling procedures implementedAble to stoop, push, or pull for long periods of timeMust be able to hear, have good or corrected vision, and a good sense of balanceAssociate must be able to verbally communicate clearly and effectively to various sized groups of resort guestsAble to multi-task effectivelyOmni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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