**Description** **Responsibilities:** + Interact directly with our customers by providing product and service information. + Provide sales/marketing support to Agents and assist with office operations such as scheduling appointments, quoting insurance, answering calls, cash handling, etc. + Determine the best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies. + Coordinate problem resolution with appropriate departments. + Build strong customer relationships and deliver solutions and consistently go above and beyond to understand customer needs and expectations. + Works with guidance to organize, prioritize and oversee activities to efficiently meet business objectives, with a focus on continuous improvement. **Requirements for Success:** + High School diploma or GED equivalent. + Ability to obtain Property and Casualty insurance license within first 2 years. + Insurance and/or claims background helpful. + Ability to develop strong communication skills that convey a clear understanding of the unique needs of different audiences. + Requires an understanding of numerical concepts to perform mathematical transactions. + Strong attention to detail and accuracy. **IFBI Perks:** + An organization that values work/life balance + Paid Vacation/Sick Leave + 401K w/ Match + Part-Time with a flexible Monday - Friday schedule + Contests and Incentives + Negotiable pay based on level of experience + Collaborate in a team environment \#FO \#LI-KL1 **Qualifications** **Education** **Required** + High School or better