Department/Unit:

Registration

Work Shift:

Day (United States of America)

Salary Range: $16.35 - $26.15

The Patient Access Sr Associate has skill set encompassing multiple facets of Patient Access. The Sr. Associate has been cross trained in 2 or more units and is flexible to be assigned in any trained unit for the day and time needed for the operational needs. In addition, the Sr. Associate as defined within the unit, may also have oversight of daily workflow assignments and assessing vulnerability of work unable to be completed, escalating as identified.
Knowledge encompasses the Patient Access Representative and Patient Access Specialist. (See Patient Access Specialist job description)
The Sr. Associate position is responsible for understanding billing process including complex concepts of billing ie: Hospital Based Clinic Billing. In addition, working and monitoring daily reports and worklists is critical to ensure registration errors; established operational workflows are not delaying billing of services.

Education:

 Associates; Bachelors preferred

Licensure, Certification & Registration:

CHAA (or acquired within 2 years of hire)

Experience:

Strong computer skill5 - 7 years Hospital or Physician office experienceStrong insurance knowledge regarding payer contract interpretation including Authorization Requirements and Setting of CareCross trained in 2 or more units in Patient Access and/or includes oversight of daily workflow within a primary unit

Skills, Knowledge & Abilities:

Proven customer service skill with ability to exceed expectationsAbility to multi-task in stressful and high patient volume unit; must be able to manage pressure of very tight timeframes to execute taskAbility to learn in classroom setting; utilizing resourcesAbility to remain composed under pressureAbility to review information and draw appropriate conclusionGood judgement and ability to be resourceful to problem solve; escalate issues as neededTeam minded worth ethicDemonstrated ability interpret patient’s insurance benefits and apply the applicable contractual obligationsCritical thinking ability regarding issues with financially securing paymentAbility to discuss sensitive concepts with patients regarding financial obligationsAbility to understand complex billing processes

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.