Department/Unit:

Admitting Operations

Work Shift:

Evening (United States of America)

Position will support setting up Telehealth visits for NYS Department of Corrections clients with Albany Medical Center Emergency Medicine Providers. Position will process incoming referrals and be the liaison between the ED provider and DOCCS, setting up Webex and maintaining appointment calendar. Position is weekdays to include evenings and nights. Weekends include day, evening and overnight shifts, including holiday coverage.

The Patient Access Specialist is responsible for the capture of demographic and insurance information either by telephone or patient facing.  Position is required to use eligibility application to invoke request to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered.  The position requires ability to understand and apply contractual benefits to the service being rendered, with ability to have a financial discussion with patient regarding payment responsibility.   Must be comfortable in the collection of financial responsibility from the patient based on eligibility response or estimate for services.  

Must be able to work in conjunction with Nursing Supervision and Patient Triage Manager for accurate bed assignment for inpatient and observation patients.  In addition, responsible for decedent management, assuring accurate completion of death certificate and timely coordination of release of body to Funeral Home. 

Education:

Associates preferred

Licensure, Certification & Registration:

CHAA recommended

Experience:

Strong computer skillStrong insurance knowledge3 – 5 years experienceHospital Emergency Department experience, preferred

Skills, Knowledge & Abilities:

Must be able to handle a highly stressful environment of a Level I Trauma CenterAbility to multi-task in stressful and high patient volume unit; must be able to manage pressure of high intensity situationsGood judgement and ability to be resourceful to problem solve; escalate issues as neededAbility to manage contained blood, urine and other bodily fluidsAbility to handle a multi-line telephone system; paging requiredAbility to push 35- 50 lb WOWMust be able to stand for long periods of time.  (Sneakers are permitted)

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.