Patient Experience Specialist Scheduling Reg Ref Mgmt I
Catholic Health
Patient Experience Specialist Scheduling Reg Ref Mgmt I
Facility: Administrative Regional Training Cntr
Shift: Shift 1
Status: Full Time FTE: 1.000000
Bargaining Unit: ACE Associates
Exempt from Overtime: Exempt: No
Work Schedule: Days
Hours: Monday-Friday, 7a-5p varied shifts. Hybrid work from home option available after successful completion of probationary period.
Summary:
The primary responsibility of a Patient Experience Specialist is to represent Catholic Health (CH) to our consumers in a friendly, positive, and effective manner. Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The Patient Experience Specialist performs specialized functions for patients by handling calls and inquiries into the Contact Center, ensures all patient inquiries are addressed and resolved in a compassionate and timely manner, and is well versed in basic aspects of patient registration and scheduling. The Patient Experience Specialist maintains a working knowledge of Catholic Health service offerings, service workflows, and contact center technologies necessary to perform all job junctions. Collaborates with Clinical Teams, Revenue Cycle Teams, and IT associates.
Responsibilities:
EDUCATION
High School diploma or equivalent required
EXPERIENCE
Customer service experience preferredKnowledge of Healthcare and medical terminology preferredExperience in Contact Centers preferred
KNOWLEDGE, SKILL AND ABILITY
Possesses basic customer service skills and empathy while interacting with patientsDemonstrates excellent, active listening skillsShows comfort with Microsoft Word and ExcelWorks well with computers and possesses good typing skills, at a speed of 45 words per minute, at minimumDemonstrates a personal commitment to promoting high performanceStrives for continuous improvementMaintains high energy and a positive attitudeExcellent time management, organizational and problem-solving skillsStrong oral and written communication skillsThinks quickly and uses appropriate judgmentDemonstrates diplomacy and patience while interacting with consumers and colleaguesDemonstrates regular, consistent and punctual attendanceMust be able to work variable schedulesAble to interact with staff, colleagues and stakeholders in a respectful mannerMaintains a neat and professional appearance
WORKING CONDITIONS:
ENVIRONMENT
Normal heat, light space, and safe working environment; typical of most office jobs Share: mail Apply Now
Location: Buffalo, NY, United States
Salary: 15.81-23.71 USD
Facility: Administrative Regional Training Cntr
Shift: Shift 1
Status: Full Time FTE: 1.000000
Bargaining Unit: ACE Associates
Exempt from Overtime: Exempt: No
Work Schedule: Days
Hours: Monday-Friday, 7a-5p varied shifts. Hybrid work from home option available after successful completion of probationary period.
Summary:
The primary responsibility of a Patient Experience Specialist is to represent Catholic Health (CH) to our consumers in a friendly, positive, and effective manner. Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The Patient Experience Specialist performs specialized functions for patients by handling calls and inquiries into the Contact Center, ensures all patient inquiries are addressed and resolved in a compassionate and timely manner, and is well versed in basic aspects of patient registration and scheduling. The Patient Experience Specialist maintains a working knowledge of Catholic Health service offerings, service workflows, and contact center technologies necessary to perform all job junctions. Collaborates with Clinical Teams, Revenue Cycle Teams, and IT associates.
Responsibilities:
EDUCATION
High School diploma or equivalent required
EXPERIENCE
Customer service experience preferredKnowledge of Healthcare and medical terminology preferredExperience in Contact Centers preferred
KNOWLEDGE, SKILL AND ABILITY
Possesses basic customer service skills and empathy while interacting with patientsDemonstrates excellent, active listening skillsShows comfort with Microsoft Word and ExcelWorks well with computers and possesses good typing skills, at a speed of 45 words per minute, at minimumDemonstrates a personal commitment to promoting high performanceStrives for continuous improvementMaintains high energy and a positive attitudeExcellent time management, organizational and problem-solving skillsStrong oral and written communication skillsThinks quickly and uses appropriate judgmentDemonstrates diplomacy and patience while interacting with consumers and colleaguesDemonstrates regular, consistent and punctual attendanceMust be able to work variable schedulesAble to interact with staff, colleagues and stakeholders in a respectful mannerMaintains a neat and professional appearance
WORKING CONDITIONS:
ENVIRONMENT
Normal heat, light space, and safe working environment; typical of most office jobs Share: mail Apply Now
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