Patient Services Specialist
Baylor Scott & White Health
JOB SUMMARY
The Patient Services Specialist 1, with direct oversight, provides administrative help in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification and answering phones.
Hours: Rotating
ESSENTIAL FUNCTIONS OF THE ROLE
KEY SUCCESS FACTORS\nGood listening, social and communication (oral and written), and professional, nice and respectful telephone etiquette. Ability to adjust communication style to suit different audiences. Caring listener, delicate, upbeat, optimistic, articulate, gracious and tactful.\nAbility to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.\nAbility to calm upset patients in a composed and professional demeanor.\nExcellent data entry, numeric, typing and computer navigational skills, with attention to details.\nRelaxed working in a fast paced, constantly changing and stressful environment.\n\n
BENEFITS
Our competitive benefits package includes the following
Note: Benefits may vary based upon position type and/or level
\n
QUALIFICATIONS
\n
\n- EDUCATION - H.S. Diploma/GED Equivalent
\n
\n- EXPERIENCE - Less than 1 Year of Experience
Confirm your E-mail: Send Email
All Jobs from Baylor Scott & White Health