Welcome page Returning Candidate? Log back in! Patient Support Coordinator Job Locations US-FL-Sarasota ID 2025-20765 Category Corporate Support Position Type Regular Full-Time Company Brand Dynamic Dental Smiles Min USD $18.00/Hr. Max USD $19.00/Hr. Overview

The Patient Support Coordinator is responsible for creating an outstanding experience at every interaction for both new and existing customers and through collaboration with the dental offices being supported.

 

Team should have or be prepared to learn dental terminology and procedures to support the education of our patients and the completion of their care. 

Responsibilities Effectively communicate with patients who need to complete dental treatment or have questions regarding dental needs and scheduling their appointments.Handle high volume of calls regarding Denti-Cal, Medicaid, HMO, PPO and other Insurances.Effectively navigate systems to lookup existing patients’ information in our dental systemsAggressive outbound calls efforts and follow ups on patients with incomplete care including any missed or cancelled appointments.Foster a strong, professional, and positive communication with all peers and customers including dental office team members being supported.Patient Support Coordinators should surpass quality assurance, productivity, and dependability expectations.Follow best practices and adherence to pre-approved procedures in escalating patient concerns.Educate new and existing customers of any available plans, products, and services.Ability to multi-task, this includes knowledge of multiple plans and different levels of benefits within each plan.Use of analysis and solid commitment to solve customer problems, includes working independently and make solid decisions.Possess an assertive work ethic and is comfortable overcoming objections aimed to increase performance conversions.Willing to have fun and engage in a high energy and collaborative work environment, accessible and knowledgeable Leadership TeamAbility to remain focused and productive each day though tasks may be repetitive.Patient Support Coordinators will be an extension of the dental offices located nationwide.Patient Support Coordinators will support building provider schedules through their partnership with the offices they support.All candidates will be managed to KPIs with regards to inbound and outbound calls and appointment bookings Qualifications Experience with using Denticon and Genesys is highly preferred.Must be available to work Monday – Friday remotely with a private workspace and secure internet connection adhering to policies.

Sonrava Health offers a competitive benefit package designed to enhance the lives of our employees. Employees are eligible for benefits based on their full-time status.

Paid Time Off (PTO)Medical and dental insuranceVision coverage401K planHighly competitive salariesKPI based incentive programs. Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Not finding what you're looking for or not ready to make the leap quite yet?

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