PC Technician

 

About our company:
The Raymond Corporation is a division of the Toyota Industries Corporation. We empower you to do great work in a company with 100 years of success, innovation and growth. Our Associates are the foundation of our continued success. If you’re innovative and enjoy the thrill of making things happen - share our vision and grow with us.

 

About the position:

 

We’re looking for a PC Technician to support the IT Help Desk by investigating and resolving computer software and hardware issues for Raymond's internal PC users.

 

You will:

Provide technical support by applying knowledge of computer software, hardware, and procedures to staff in-person or via call center. Provide escalation support to other IT members. Respond, troubleshoot, and resolve issues in a timely manner. Complete a detailed description of each resolution in ticketing system to reference when similar problems arise. Perform software and hardware upgrades. Configure new equipment with the requested software. Test, monitor, and repair equipment. Maintain contact with outside organizations regarding the maintenance and service of equipment. Remain current with industry standards through internal and external training programs. Collaborate with Service Desk to create support documents and improve service levels. Provide project support for IT organization.

About the schedule:

This position is 3rd shift and the hours will be either 10:00pm - 7:00am with a 60-minute lunch or 10:30pm - 7:00am with a 30-minute lunch. Training will be on first shift (approximately 8am - 5pm). Training period will be determined by selected candidate's prior knowledge and skills. 

 

About you:

An associate's degree in a related field, or related certifications, are preferred. Two years of related experience is required. Demonstrated ability to successfully work independently. Strong communication and interpersonal skills are required to work with a variety of people and be able to describe technical information to individuals inside and/or outside the Company. Proficient computer skills required. Solid analytical skills are required to diagnose and resolve equipment-related issues.

It would be great if you had:

Inquisitiveness and openness to learn. Experience with Microsoft Office 365 and Active Directory. Knowledge of computer and peripheral equipment, network and computer operating systems (e.g. Windows family, Linux, and Mac OS X).  Must be able to work independently. 

About the total compensation package:
Wage - $19.79 - $24.74 per hour, depending on qualifications of selected candidate.  This position is also eligible for a 15% shift premium. 

 

Benefits - We recognize the value of a comprehensive benefits program for our employees and work tirelessly to make sure our package meets the needs of our employees and their families. Eligible employees can elect and participate in a variety of benefits including:

Medical and Rx Plan options Dental and Vision Plan options 10 paid holidays Vacation on day 1 Employee Assistance Program (EAP) Flexible Spending Accounts (FSA) for medical and dependent care Life Insurance and AD&D Short-Term and Long-Term Disability Accident, Critical Illness, and Indemnity Insurance ID Theft Protection Comprehensive 401(k) retirement plan with company match Profit Sharing Plan based on annual profitability Long-Term Care Insurance Vacation, Sick, & Volunteer Time Company Paid Holidays Tuition Aid Program