PC Technician - 3rd Shift - Greene, NY
The Raymond Corporation
PC Technician
About our company:
The Raymond Corporation is a division of the Toyota Industries Corporation. We empower you to do great work in a company with 100 years of success, innovation and growth. Our Associates are the foundation of our continued success. If you’re innovative and enjoy the thrill of making things happen - share our vision and grow with us.
About the position:
We’re looking for a PC Technician to support the IT Help Desk by investigating and resolving computer software and hardware issues for Raymond's internal PC users.
You will:
* Provide technical support by applying knowledge of computer software, hardware, and procedures to staff in-person or via call center.
* Provide escalation support to other IT members.
* Respond, troubleshoot, and resolve issues in a timely manner.
* Complete a detailed description of each resolution in ticketing system to reference when similar problems arise.
* Perform software and hardware upgrades.
* Configure new equipment with the requested software.
* Test, monitor, and repair equipment.
* Maintain contact with outside organizations regarding the maintenance and service of equipment.
* Remain current with industry standards through internal and external training programs.
* Collaborate with Service Desk to create support documents and improve service levels.
* Provide project support for IT organization.
About the schedule:
This position is 3rd shift and the hours will be either 10:00pm - 7:00am with a 60-minute lunch or 10:30pm - 7:00am with a 30-minute lunch. Training will be on first shift (approximately 8am - 5pm). Training period will be determined by selected candidate's prior knowledge and skills.
About you:
* An associate's degree in a related field, or related certifications, are preferred.
* Two years of related experience is required.
* Demonstrated ability to successfully work independently.
* Strong communication and interpersonal skills are required to work with a variety of people and be able to describe technical information to individuals inside and/or outside the Company.
* Proficient computer skills required.
* Solid analytical skills are required to diagnose and resolve equipment-related issues.
It would be great if you had:
* Inquisitiveness and openness to learn.
* Experience with Microsoft Office 365 and Active Directory.
* Knowledge of computer and peripheral equipment, network and computer operating systems (e.g. Windows family, Linux, and Mac OS X).
* Must be able to work independently.
About the total compensation package:
Wage - $19.79 - $24.74 per hour, depending on qualifications of selected candidate. This position is also eligible for a 15% shift premium.
Benefits - We recognize the value of a comprehensive benefits program for our employees and work tirelessly to make sure our package meets the needs of our employees and their families. Eligible employees can elect and participate in a variety of benefits including:
* Medical and Rx Plan options
* Dental and Vision Plan options
* 10 paid holidays
* Vacation on day 1
* Employee Assistance Program (EAP)
* Flexible Spending Accounts (FSA) for medical and dependent care
* Life Insurance and AD&D
* Short-Term and Long-Term Disability
* Accident, Critical Illness, and Indemnity Insurance
* ID Theft Protection
* Comprehensive 401(k) retirement plan with company match
* Profit Sharing Plan based on annual profitability
* Long-Term Care Insurance
* Vacation, Sick, & Volunteer Time
* Company Paid Holidays
* Tuition Aid Program
Confirm your E-mail: Send Email
All Jobs from The Raymond Corporation