**Employment Type:** Full time **Shift:** Day Shift **Description:** Previous practice manager experience. Immediate Care/Urgent Care and/or Ambulatory experience. On-site position Reporting to a Regional Director or Executive Director, the Practice Manager - Immediate Care/Urgent Care at Loyola University Medical Center is responsible for all daily operations of their assigned clinical locations including management of all front-line non-exempt staff, ensuring appropriate clinical operations, adherence to budgets, adherence to regulatory standards, patient experience (including quality, safety, and satisfaction), and experience of physicians and staff. They constantly assess daily operations to identify areas for ongoing improvement and oversees implementation of improvement initiatives alongside site medical director(s) at direction of regional director/executive director. **Essential Job Functions:** **Supervision of front-line staff:** Supervises all front-line, non-exempt staff in assigned clinical locations including all staff work functions. Oversees human resource functions including recruitment, orienting/training, performance management, and termination to maintain the highest quality workforce. Recruits, interviews and selects staff in collaboration with Human Resources and ensures that staffing guidelines/standards are maintained. ​ **Daily Clinical Operations:** Responsible for managing all daily operations of assigned practice sites. Routinely measures and monitors assigned areas of responsibility to maximize efficiency of practice site operations. Provides communication to physicians and staff to establish collaborative communication and understanding of organization strategic goals and initiatives. Oversees implementation of organization initiatives at all assigned practice sites. **Financial Sustainability:** Responsible for operational budget of assigned practice sites including revenue, expenses and capital equipment sufficient to meet current and projected patient volume or service requirements in a financially sustainable manner. **Regulatory:** Ensures all practices and workflows are adherent to all required regulatory standards (TJC, IDPH, etc.). Participates in regular team meetings with their regional/executive director to ensure that all procedures and processes are managed consistently and effectively. Adheres to Loyola Medicine and Trinity system-wide standards for all procedures and processes. **Patient Experience:** Fosters positive team collaboration and staff development to facilitate achievement of patient quality/safety/satisfaction and customer service excellence goals. Functions in the role of patient advocate by being in the position of initial contact for patient-related issues. Demonstrates and fosters great customer service skills to promote optimal patient satisfaction. **Implementation of Ongoing Practice Improvement Initiatives:** Completes all QI audits and ensures that these are turned in on time. Ensures staff knowledge and participation in quality improvement activities. Actively engages in professional development to maintain current skills and knowledge of environmental trends and clinical best practices. Oversees implementation of system wide quality assurance activities in the practice to comply with organizational expectations for providing high-quality, effective service. **Requirements:** + Bachelor’s degree required; Master's degree preferred. + Valid Illinois State Driver's License required. + 2 years of healthcare job-related experience required. 3-5 years preferred. + Experience working within a clinical environment required. + Prior experience working within the outpatient setting preferred. + Previous work experience in an academic medical center preferred. + Prior people management experience preferred. At Loyola, we know you’re more than your job. We see you and all of your potential. That’s why we invest in our people. Clinical advancement programs, flexible scheduling, tuition reimbursement and day one benefits… at Loyola, what’s important to you, is important to us. Join our family. + Benefits from Day One + _Daily Pay_ + Competitive Shift Differential pay + Career Development + Tuition Assistance available your 1st day + On Site Fitness Center (Gottlieb Memorial Hospital & LUMC) + Educational Stipend + _Certification reimbursement (up to 1 certification)_ + Referral Rewards Compensation: Pay range: $84,156- $134,659 _Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles._ Trinity Health Benefits Summary (https://www.trinity-health.org/sites/default/files/my-benefits/Health-and-Wellbeing/Compliance/Illinois-Transparency-Law/Trinity-Health-Summary-of-Benefits-Illinois-Job-Req-Discloser-Law.pdf) **Our Commitment to Diversity and Inclusion** Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran