As a member of the Support organization, our focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of our Electronic Support Services. 

We are the main point of contact for customers and are responsible for facilitating customer relationships with Support.  We also provide advice and assistance to internal Oracle employees on diverse customer situations and raised technical issues.

The position will be integrated in a distributed team that will provide technical and functional assistance to high-profile Oracle customers around the globe, supporting highly complex technology and software application implementations. As the main point of contact for customers, be responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and called-out issues. 

The team focuses on solving DBA/Manageability issues in Exadata and Oracle cloud customers.  This particular opportunity is well suited for folks with deep experience in GoldenGate / High Availability

Career Level - IC4