We are looking to fill a Principal UX designer role for an org whose mission is to help Amazon’s Alexa customers stay informed, discover new content, and take actions with minimal effort on their part; ensuring that every customer interaction saves them time and adds value. We do this by anticipating customers’ needs, proactively delivering personalized suggestions in a delightful way, and augmenting conversations with relevant visual content across multiple digital end-points. This role is part of wider Amazon’s Artificial Generalized Intelligence (AGI) business org.

This org is looking for a Principal UX Designer to help envision and deliver the next generation of AI and LLM powered proactive experiences. In the emerging space, proactivity plays a critical role in introducing customers to generative AI and making conversational experiences approachable to a wide range of customers. The ideal candidate is able to identify undefined opportunities and shape an intuitive strategy for engaging customers in new experiences which save time and effort. This role will lead through the work and requires a candidate who is comfortable with all stages of the product lifecycle; from early generative research to initial product definition, from white boarding new interaction models to creating directional prototypes. From pitching new concepts to internal and external stakeholders to testing new concepts with customers.

A successful candidate will have an excellent track-record of designing and delivering high-quality, cross-device products—with a diverse portfolio including examples of mobile, tablet, and web. The candidate will lead the Design and Research in the area of proactive communication and Multimodal Conversational Experiences.


Key job responsibilities
• Lead high priority design projects that are often ambiguous and complex in nature in cross-domain scenarios
• As a hands-on design leader, you define frameworks and methodologies to scale design; you drive adoption across teams
• Strategically balance trade-offs between competing priorities. Apply flexibility to creating solutions which meet the needs of the team, partners, and products
• Foster a customer-obsessed design culture by sharing best practices, evangelizing design principles and influencing product strategy
• Define, develop and socialize a clear vision for design innovation and big thinking while not sacrificing speed of delivery
• Provide leadership and design direction, influencing across teams and giving thoughtful, detailed and actionable design feedback
• Promote collaboration and facilitate communication with stakeholders at all levels and across diverse disciplines and geographies
• Work cross-functionally to drive intuitive design solutions from early concept through final implementation and iteration
• Use data and customer insights to confidently share design solutions with senior leaders
• Use systems-level design thinking to drive design solutions that scale to support many multimodal and proactive use cases
• Present design work to executive leadership and other senior stakeholders

We are open to hiring candidates to work out of one of the following locations:

Bellevue, WA, USA | Irvine, CA, USA | Seattle, WA, USA