Devices and Services Design Group (DDG) is seeking a Principal UX Program Manager to define, deploy, and manage a design program that will have impact across Amazon Devices and Services product lines. This role will be responsible for working with cross organization partners and stakeholders to define every aspect of how this program will operate including how it is measured and reported. In order to be successful, this person will need to bring along cross organization stakeholders to gain their buy-in and support for this program. The ideal candidate will exhibit leadership, high judgment, the ability to influence, and exceptional organization and communication skills.

In this role, you will collaborate closely with designers, researchers, engineers, product managers, and other cross functional partners through the definition, rollout and execution of this program. You will combine expert program management skills with a passion for user experience to help teams across Devices and Services improve the designs of Amazon’s products and services. You will need to manage communications across levels and organizations within Amazon to train teams on how the program works, communicate reporting on the impact the program and manage escalations when design is at risk.


Key job responsibilities
* Define, deploy, and manage operations of new cross organization design program.
* Working across leadership to align on a single strategy and measurement for the program.
* Drive team operations of this new program including: strategic planning, up-leveling team member training and knowledge share, workflow and processes, and collaboration approaches.
* Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, in the creation and management of this program.
* Implement repeatable processes and tools to help us scale, prioritize, plan and manage program operations across design teams.
* Create, maintain, and disseminate program information and reporting to stakeholders and senior management.
* Work across teams to create strong relationships with stakeholders and senior leadership teams across Amazon Devices and Services.
* Promote a sense of transparency, visibility, and community among all stakeholders.

About the team
The Amazon Devices and Services Design Group (DDG) is a multidisciplinary design team that is responsible for the UX of Echo Family Devices, Alexa Mobile, Fire TV, Fire Tablets and more. DDG’s mission is to bring to life delightful, easy-to-use, and high value experiences for our customers.

We are open to hiring candidates to work out of one of the following locations:

Seattle, WA, USA