You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
  As a Product Manager, Vice President on the Machine Learning & Optimization team, you are an integral part of the group that optimizes product features, models and AI capabilities for the Chase Digital Assistant and other conversational AI products. As a core leader, you are responsible for acting as the voice of the customer and developing a robust and scalable taxonomy to enable conversation dialogue, as well as a process and methodology for conducting conversation analysis. Utilizing your deep understanding computational linguists, Natural Language Understanding principles and AI-driven chatbot development, you will help guide the successful launch of conversational and model enhancements, gather crucial feedback, and ensure top-tier customer experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.  

Job responsibilities

Develops a product strategy and product vision that delivers value to customers Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability Manages intent and entity taxonomy and alignment with cross-functional teams across the Firm. Manages conversational analysis in close partnership with Analytics team to identify patterns, anomalies, opportunities for improvement, leveraging conversation analysis methodologies Partners closely with Annotation Lead to review and optimize training data Collaborates, with Machine Learning engineers, data scientists and developers to integrate linguistic principles into development Develops and maintains documentation on Natural Language Understanding processes, guidelines and best practices Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability  Manage a team of linguists and conversation analysts

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in product management or a relevant domain area Master’s or PhD in computational Linguistics, Data Science or related fields. Advanced knowledge of the product development life cycle, design, and data analytics Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management 5+ years of experience in Natural Language Understanding and Natural Language Programming, specifically within context of chatbot development or related AI applications. Excellent analytical and problem-solving skills.

Preferred qualifications, capabilities, and skills

Demonstrated prior experience working in a highly matrixed, complex organization