Product Owner (Intellegent Claims) Wimbledon Full Time April 16, 2024 Find out more Product Owner (Intellegent Claims)

Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed.

Role Purpose:

D&G is embarking on a transformative journey to redefine customer service in the appliance industry. As the Intelligent Claims Product Owner, you’ll be solving customer problems through innovative technology to reach business objectives. You’ll own the full product cycle from discovery to delivery, through to launch, adoption, and growth. This a new role that has been created to deliver a step change in how we help our customers to fix their appliances, specifically by enabling them to get to a resolution without an engineer having to visit the property – a programme we call ‘Smart-Fix’.

You’ll lead a dynamic squad focused on developing and launching a suite of intelligent, innovation and customer-centric Smart-Fix solutions. The end goal for this position is deliver and evolve products that utilise multiple data sources to deliver a seamless journey for customers to service their appliances, using data as an input. As the limits of technology advance, we know that we need to take advantage of the growing power of AI to bring cutting-edge service to our customers – this role will be at the centre of defining and building these capabilities. This is a high-profile role and will require a Product Owner who’s comfortable with creating innovative products and experienced in working with a blank canvas.

Responsibilities:

Lead a cross-functional squad in identifying opportunities, conducting product discovery, and driving the delivery of solutions that leverage AI and data analytics for appliance self-service Develop deep insights into customer needs and behaviours, establishing feedback loops that help inform product decisions and deliver solutions that exceed expectations Build strong relationships with key stakeholders across the business, including Engineering, Data Science, UX/UI, Operations, Compliance and Customer Experience to define product requirements, prioritise features, and drive product roadmap execution Serve as the primary point of contact for stakeholders, providing regular updates on progress, managing expectations, and soliciting feedback to iterate and refine product features Conduct research and competitive analysis to stay informed about industry trends, emerging technologies, and best practices related to Claims management Alongside tracking progress against OKRs, define and track KPIs to measure the effectiveness and impact of product enhancements, leveraging insights to drive continuous improvement and optimisation

Skills and Experience:

Proven track record in product management, with a focus on designing and launching innovative customer service products through data-driven product development An understanding of Intelligent Claims technologies and concepts, including NLP, ML and AI Able to understand strategic priorities for the business and subsequently assess opportunities and challenges for the squad Excellent communication skills, with experience and level of comfort in presenting to senior leaders, and capable of inspiring teams and stakeholders Agile and adaptable, comfortable working in fast-paced, evolving environments Demonstrable experience in delivering value from the products that the team produce – linking back to OKRs and wider business objectives Familiarity with agile product development methodologies and cross-functional team leadership

Behaviours:

Displays and continuously develops their deep understanding of the context (customers, metrics, market) Is a true collaborator, both within the squad and with business partners in other functions. Forms and maintains strong relationships with stakeholders Has a test and learn mindset – thinks big but starts small to validate early Shows curiosity in new technologies, and is able to think creatively and join the dots between ideas and information Is a storyteller and can communicate a vision and new ideas in a way that inspires others

Apply now Latest Opportunities Sky Outbound Team Leader Nationwide £41,000 OTE Full Time

Salary: £41,000 OTE Contract: Permanent, full time with shift patterns between 9:30am-7pm, Mon-FriLocation: Remote Are you a highly, driven sales and people leader who has a passion for coaching and developing their teams to achieve fantastic...

View + apply US Management Accountant Wimbledon Competitive Full Time

The Vacancy US Management Accountant Location: Flexible working with visits to our office in Wimbledon as and when required Salary: Competitive Contract Type: Permanent As part of our ambitious global growth, we now have a fantastic opportunity for...

View + apply Talent & Inclusivity Manager Wimbledon Competitive Full Time

The Vacancy Talent & Inclusivity Manager Location: Flexible working with regular visits to our office in Wimbledon Salary: Competitive Contract Type: Permanent, Full Time and Part Time Options available Are you a passionate talent and...

View + apply Senior FS Software Engineer Wimbledon Competitive Full Time

We are looking for a Senior Full Stack Software engineer on a cross-disciplinary agile team developing and supporting high quality web products for business clients. Domestic & General is a company with an ambitious future. We are expanding our...

View + apply Product Owner (Intelligent Claims) Wimbledon Full Time

Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected...

View + apply UK Financial Controller Wimbledon Competitive Full Time

The Vacancy UK Financial Controller Location: Flexible working with visits to our office in Wimbledon as and when required. Salary: Competitive Contract Type: Permanent Are you a Finance Professional that wants to take responsibility for a large...

View + apply Scheduling Team Leader Nottingham Competitive Full Time

Location: Nottingham (Hybrid) Contract Type: Permanent, 35hrs per week Mon-Fri We are excited to announce a new opportunity has arisen, for the role of Scheduling Team Leader within our Contact Centre Planning team. Reporting to the Tactical...

View + apply Customer Sales Advisor - Sky Inbound (Hybrid) Nottingham Salary: £23,000 per year + Average Bonus... Full Time

This vacancy is in one of our Sky Inbound sales teams, meaning that you’ll be the first point of contact for customers who call in for help with their Sky equipment. You will represent and promote this well-known household brand, making our...

View + apply Team Leader - Registrations Nottingham £31,000 - £40,000 Full Time

Contract Type: Permanent, Full time Location: Flexible working with visits to our office in Nottingham Are you a highly driven sales and people leader who has a passion for coaching and developing their teams to achieve fantastic results? Are you...

View + apply Operations Performance Manager - Complaints Nationwide Competitve Full Time

Operations Performance Manager – Complaints Salary: Competitive Contract: Permanent, 35hrs per week Mon-Fri. Location: Nationwide Hybrid – with regular travel to our Nottingham & Bedworth offices. We have an exciting new opportunity...

View + apply Data Scientist Wimbledon Competitive Full Time

Data Scientist Location: Flexible working with visits to our office in Wimbledon as and when required. Salary: Competitive Contract Type: Permanent Are you a passionate individual that is inspired to become a data scientist who is an expert in...

View + apply Product Owner Wimbledon Competitive Full Time

This is a new role created to fill the need for a separate team to take responsibility for the growth of our Client Experience product suite. The role will be a central part of building out client facing tools – building out a range of...

View + apply