As part of Application Service Excellence (ASE) SaaS Support, the Enterprise Performance Management (EPM) Support Team is growing to support our increasing customer base and reimagine the customer experience as we deliver a delightful customer experience across the portfolio and guide our customers on their successful cloud journey. It is an outstanding opportunity to be a part of the future of Oracle Support and help shape the organization to benefit our customers, employees and the organization overall. 

To help achieve this vision, the Director of EPM Cloud is a passionate and transformational support leader who thrives in a multifaceted high growth environment. In this role, you will have the opportunity to influence stakeholders and other support leaders, work across organizational boundaries, demonstrate leadership, communication and people management skills. You will be responsible for leading a team of Application Support Engineers and managers globally, whose focus is to provide technical and functional support to our global customer base during the implementation phase as well as production environments.  The ideal candidate for this role should have extensive leadership experience, be highly customer focused and have an innovative approach to build new, effective solutions and simplify how we work. This candidate would also have a comprehensive understanding of budgeting, forecasting, planning, consolidation and reporting processes, along with their practical application in solving business challenges. We are looking for someone who can think critically, iterate, and provide outstanding thought leadership and partner across the teams to inspire change. 

This is a great time to join the EPM Service Excellence Team, as EPM is position as a Leader in both the Magic Quadrant for Financial Close and Consolidation Solution as well as the Magic Quadrant for Financial Planning Software. This dual recognition validates our laser-focus on customer success and innovation strategy, especially in technologies such as AI/ML, data science, and predictive analytics, and a great opportunity to be a part of this continued journey.