**Overview** Responsible for the day-to-day operation and administrative activities to ensure conformance to contract requirements. Develops and implements cost control measures and level of service standards to ensure compliance with customer specifications / contract requirements for assigned building. Oversees inspections, quality control measures, and the inventory control of equipment and supplies for the assigned building. Essential Duties + Coordinate service activities for assigned building. Ensure that services are performed as contracted. + Control supplies, equipment, and personnel necessary to meet customer specifications. + Interact with customers daily to obtain feedback on services and special needs. Troubleshoot potential problems and concerns. + Manage the company’s quality control monitoring and safety programs at the assigned buildings. + Conduct quality of service inspections at assigned buildings. + Attend ABM training workshops when scheduled. + Develop operational improvement plans and implements process changes within assigned buildings. + Attempt to increase revenue by ensuring the Supervisors are looking for ways to provide additional or periodic services to the customers. + Ensure compliance with company policies and procedures and all federal, state, and local government regulations. + Create reports, proposals, and monthly presentations + Ensure that all paperwork, including terminations, labor variance action plans, and operational model is complete and accurate and is submitted to the district/hub in a timely manner. + Responsible for scheduling periodic maintenance schedule. Knowledge of floor work, high dusting, bright works, project works, preventive maintenance. + Analyze and manage, in a proactive manner, both the financial and the operational performance of the assigned buildings. + Ensure that payroll is accurate and submitted to the appropriate payroll personnel in a timely manner and, when applicable, correct any payroll discrepancies. + Work with General Manager to develop an action plan for all invoices that are outside of the contractual parameters. + Manages and provides leadership to Supervisors, and Lead personnel assigned to the buildings. + Responsible for the overall direction, coordination, and evaluation of personnel within the assigned building. Carry out supervisory responsibilities in accordance with the company’s policies and applicable laws. + Responsibilities include directing work; appraising performance; rewarding and disciplining employees; addressing complaints, resolving problems, and terminating employees. + Client Relationship Management: + Cultivate and maintain strong, positive relationships with airport management and other key stakeholders. + Act as the primary point of contact for client inquiries and concerns, ensuring timely and effective resolution. + Regularly communicate with clients to understand their needs and expectations and adjust services accordingly. + Develop and implement strategies to enhance client satisfaction and retention. * Perform other duties as assigned. Minimum Requirements + High School degree is required. + Minimum of three (3) years of supervisory experience in a service/customer oriented environment. + Experience in cost estimating/pricing work. + Have a working knowledge of OSHA safety regulations and chemical handling/storage procedures. + Must be able to write reports and business correspondence and effectively present information and respond to questions from managers and customers. **Benefit Information:** ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management (https://wpe-media.abm.com/wp-content/uploads/2025/ABM\_2025\_Employee\_Benefits\_Staff\_&\_Management\_No%20Date%209.5.24.pdf) \#500 REQNUMBER: 116722