Project Technician BUSINESS UNIT: Sandwire FUNCTION: Professional Services REPORTS TO : IT Project Manager CLASSIFICATION: Exempt LOCATION: Cedar Rapids, Iowa EDUCATION: Preferred Bachelor’s Degree and IT related certifications EXPERIENCE: 3+ years’ experience Who We Are Looking For Sandwire, a CCR company, builds and delivers innovative technology solutions and products for partners local and across the globe. We are searching for a highly-motivated, dedicated, and experienced team member who understands the importance of business relationships to deliver our vision. Who has the ability to adjust quickly to changing conditions, relishes tackling challenges in a fast-paced environment and delivers results with confidence, collaboration and determination. Our ideal candidate thrives in an innovative and agile environment, is a go-getter who works collaboratively and partners across matrixed teams to plan, implement and support our technology by delivering projects on time, within budget and scope. This role will deliver complex projects by setting clear objectives, defining deliverables and tracking KPI’s. What You’ll Accomplish and Experience + Develop and maintain strong relationships with customers by making their needs a primary focus + Understand and apply practical knowledge of all systems, processes and procedures within Service Delivery with the ability to propose and implement changes as directed. + Display financial awareness in decision-making pertaining to project and service coordination + Review, analyze and articulate root cause of issues and propose solutions + Design solutions by understanding clients' needs and meets the goals of both the client and CCR through processes and systems to increase client success + Collaborate with team to introduce new innovative products, solutions, and processes. + Develop and create quotes that display financial awareness to decision making pertaining to project and service coordination Desirable Previous Experience + Demonstrated experience in an agile environment + Ability to extrapolate data and make business decisions + Excellent client-facing and internal communication skills + Proven leadership in problem solving and analysis that can be applied across all types of business problems + Solid organizational skills including attention to detail and multi-taking skills + Ability to independently leverage critical thinking skills to address project issues + Energy, drive and passion for end-to-end excellence and customer experience improvement + Willingness to be a flexible team player adapting to priorities as needed + Associates Degree in Network/LAN Administration or CompTIA Network + + CompTIA Server+ or MCSA Windows Server + Deploy and Migrate Microsoft Office 365 + CompTIA Security+ or Microsoft Certifications + Intermediate understanding of IP sub netting and routing + Advanced understanding of Windows servers including Active Directory, DNS, DHCP, Group Policy, Print management and Exchange + Advanced understanding of various Windows client operating systems + Advanced understanding of hardware, application software, email, remote access, networking and printers Character Traits Integrity Adherence to moral and ethical principles Fortitude Mental and emotional strength in facing difficulty, adversity, danger, or temptation courageously Good judgment Ability to make the best decision possible on the basis of an objective assessment of known information while resisting to influences of peer pressure Truthfulness Telling the truth, especially habitually Department Sandwire Employment Type Full time Minimum Experience Mid-level