Experience the Windy City from the heart of it all. Loews Chicago Hotel, situated steps from Navy Pier and Magnificent Mile, offers guests spectacular city skyline and lake views, while enjoying the comforts of home. Welcome to City Sophistication where convenience and relaxation meet.

Job Specific

Follows OSHA regulations and all policies and procedures as set forth by the Housekeeping departmentApplies excellent guest relations skills when interacting with guestsConsistently maintains a positive attitude that ensures the best guest experienceEncourages a positive attitude among employees and treats guests and fellow employees with courtesy and respectAnticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat businessFamiliar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilitiesPerforms all duties in a timely and professional mannerApplies teamwork skills at all timesGives recognition to repeat guestsCleans front area of hotel, sweeps floors and sidewalks; cleans doors, frames, signs, and windowsCleans and dusts lobby areasCleans and restocks all assigned restroomsRemoves trash from all assigned areasUses proper chemicals when cleaning as described by the department’s proceduresImmediately reports maintenance deficiencies, damage, or loss to Housekeeping departmentPolishes all metal around lobby areasTurns lost and found items into Security in accordance with hotel standardsCleans and sanitizes assigned public and back of the house areasComplies with all specific HOSTAR policies and proceduresRemoves Room Service trays from hallways and places in appropriate location in service corridorAssists with general cleaning of guestroomsOperates and maintains the following equipment (once trained):  vacuums, extractors, burnishing/buffing machines, brooms, wet-vacuums, and upholstery cleanersMaintains the highest levels of cleanliness of the following (once trained):  carpets, tile, cement, marble, glass, and all other surfacesTransfers and stocks all supplies from Receiving as directedEnsures that the Housekeeping storeroom is neat, organized, and secureTurns mattressesCleans chandeliersProperly uses and maintains equipment and suppliesMaintains excellent condition of grounds, floors, carpets, etc.Cleans ashtrays and ash urnsCleans ice machine areasCleans elevator foyersCleans elevator doorsCleans elevator tracksWashes doorsVacuums guest hallwaysCleans windowsCleans door jams and fire boxesCleans and mops stairwellsCleans handrailsSweeps and mops hallwaysReplaces burned out light bulbs according to established proceduresAssists in preparation and deep cleaning of VIP roomsMoves furniture in rooms as requiredCleans spots on wallsCleans spots on carpetsAssists Room Attendants by emptying trash and soiled linen from Housekeeping cartsTakes dirty linen to laundry pick up areasCleans offices as scheduledCleans Front Desk and back office areaCleans back of the house windows as neededAttends all department meetings as scheduledAssists in restocking Room Attendant caddiesFills Room Attendant bottles with chemicals according to department guidelinesBrings dirty glasses down to Housekeeping department at the end of shiftWashes guestroom glassware in dishwasher and delivers clean glassware to linen closetsCleans service landingsCleans stocks, and organizes linen closets, ensuring that they are always lockedChecks all vacuums used by Room Attendants and maintains themCompletes in a timely manner all daily cleaning items for the specific public area assignedTakes trash to the compactor at the end of the dayPerforms as Restroom Attendant for special events, when requiredPerforms as Room Attendant, if required, on an emergency basisGraduate Houseperson:  trains Housekeeping employees regarding professional knowledge and skills according to the Executive Housekeeper’s Course Outline, Standards, and ProceduresDemonstrates ability to provide coverage in related departments as directedSpecial projects and other duties as assigned

General

Promotes and applies teamwork skills at all timesNotifies appropriate individual promptly and fully of problems and/or unusual matters of significanceIs polite, friendly, and helpful to guests, management and fellow employeesExecutes emergency procedures in accordance with hotel standardsComplies with required safety regulations and proceduresAttends appropriate hotel meetings and training sessionsMaintains cleanliness and excellent condition of equipment and work areaComplies with hotel standards, policies and rulesRecycles whenever possibleRemains current with hotel information and changesComplies with hotel uniform and grooming standards

Qualifications

Basic English language skillsAble to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shiftAble to work a flexible schedule, including weekends and holidays