Crystal Stairs, Inc.\n

Improving the Lives of Families through\n

Child Care Services, Research, and Advocacy\n

Crystal Stairs is committed to building and sustaining a diverse, fully vaccinated workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of activities or operations.\n

Lead Quality Assurance Specialist\n

100% Onsite - Los Angeles 90056\n

What We're Looking For:\n

Crystal Stairs is seeking a Lead Quality Assurance Specialist for our Quality Assurance Unit. Under the direction of the Quality Assurance Coordinator, the Quality Assurance Lead Specialist is primarily responsible for coordinating the quality assurance review of client and provider files to monitor program compliance. Distribute work among the quality assurance team, perform second level review, recommend process improvements, and assist supervisor with training. Must maintain utmost levels of confidentiality.\n
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RESPONSIBILITIES\/ESSENTIAL FUNCTIONS\n\nAssist with coordinating the file review process including extracting the various samples and communication the monitoring review criteria.\nDistributes the quality assurance work among the QA Specialists as directed by supervisor.\nAssist with reviewing the work of the QA Specialist for accuracy and completeness. \nCompile and prepare statistical data as needed.\nAssist with external quality and monitoring reviews for programs (audits).\nRespond to external complaints or concerns regarding programs.\nAssist in the resolution of client complaints and inquiries.\nConduct quality assurance reviews of client and provider files.\nReport results of reviews to Supervisor and participate in problem solving work related to areas of concern.\nAssist supervisor with providing training to new hires.\nParticipate in work groups, committees, and ad hoc groups.\nPerform other duties as assigned by Supervisor.\n\n
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EXPERIENCE, KNOWLEDGE, SKILLS, AND ABILITIES YOU SHOULD POSSESS\n

Bachelor of Science\/Arts degree from an accredited university; related work experience in case management\/program compliance may be substituted for college level education. \n
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Minimum of three years of experience working in subsidized childcare or other government-funded social services programs. Prior experience working in quality assurance, compliance, and internal audit preferred.\n
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Total Package of Benefits\n\nMedical\/ Dental\/ Vision - 95% paid by employer\n401k Matching Options\nFlex Spending\nPre-paid Legal Services\nSick and Vacation Time\nPaid Holidays and Winter Break\nOpportunity for Growth and Development\nRobust Learning Management System offering the following continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM\n\n
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Crystal Stairs, Inc. is committed to building and sustaining a fully vaccinated, diverse workforce and culture. As part of this commitment, Crystal Stairs, Inc. provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.\n
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Additional Requirements: Must be fully vaccinated and remain fully vaccinated against COVID-19. Per the CDC, fully vaccinated means at least 2 weeks after (1) a second dose in a 2-dose series, or (2) a single-dose vaccine, and this status and definition applies to COVID-19 vaccines currently authorized for emergency use or approved by the U.S. Food and Drug Administration.\n
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For more information about Crystal Stairs, please visit our website at: www.crystalstairs.org