The Quality Supervisor will supervise all Quality personnel and assign daily floor coverage based on production demands. This individual is responsible for the accuracy of evaluations, analysis and overall performance of Transaction Monitoring (Quality Coach) Team. Additionally, this supervisor is responsible for their staff’s development. The supervisor is responsible for the proactive identification of account level performance related opportunities by KPI up to and including customer experience drivers, customer satisfaction levers and knowledge management improvement areas.

 

YOUR TASKS

 

Ensuring and maintaining effective employee relationsInspect and monitor accurate performance trends report data for each PPM metricsEnsure that all employees receive proper training in all areas whilst also coordinating job rotation and cross-training Meet customer expectations, generate weekly quality metric reports, conduct annual performance reviews for all direct reports Evaluate and manage levels of staff effectiveness by partnering with operations to create improvement action plans, ensure facilitation and coordination of calibration process and sessions 

 

YOUR PROFILE3+ years as a Quality Inspector/Supervisor in a 3PL, Warehouse or Manufacturing EnvironmentExperience with ISO9001 quality standards and proceduresSix Sigma background/experienceSAP experienceExperience with ISO 9001:2015 auditsLeadership skillsPrevious customer facing experienceAbility to walk and stand for extended periods of time within a warehouse environment.WE OFFER401K with company matching 6%, vested after 1st anniversary yearMedical, Dental, Vision, Health, Life Insurance, Short-term and Long-term disabilityFlexible Spending AccountsPTO that includes 8 company paid holidaysAvailable legal assistance (prenups, wills, child support, divorce, etc.)Discounts for entertainment and travel across the US (theme parks, cinema, hotels, flights, etc.)Tuition reimbursementIn-house university with access to 500+ online courses (excel, human resources, management, etc.)Access to 3rd party resources (childcare assistance, family therapists, transportation assistance, etc.)Monthly engagements that sometimes include free meals (Chick-Fil-A, pizza, snacks, etc.)