Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in , committed to making a positive impact on its customers, employees, and communities.
The Role
Veeva is seeking an experienced Global Program Manager (GPM) to lead Vault implementation programs with its largest customers. This is a customer-facing role that requires prior experience in leading consulting engagements, ideally either at a consulting firm or software vendor. As a leader within Veeva’s Professional Services organization, you will closely collaborate with Veeva's account leadership teams to ensure the successful delivery of Vault R&D and Quality programs, improve existing Veeva applications, and ensure overall Customer Success for these programs. The role requires a balance between the delivery of Professional Services implementation projects and ensuring strategic objectives are well-defined and achieved to promote the overall success of both customers and internal teams, both during implementation and beyond.What You'll DoService Delivery accountability for one or more global Vault implementations in Clinical, Quality, Regulatory (RIM), or Safety (PV) at our strategic accountsWork with IT and business executives to define deployment, governance, and transformation roadmapEstablish post-deployment application managementSupport implementation proposals and services contract negotiationCoordinate Customer Success Manager activities to drive product value and adoptionCoordinate Product Management and Product Support activitiesRequirements7+ years in large-scale program management within the Pharmaceutical R&D space with a priority on Clinical, Regulatory (RIM), and Pharmacovigilance (PV)Consulting experience across multiple functional areas for Top 20 pharma clientsIn-depth Pharmaceutical R&D knowledge in at least 1 of the following functional areas – Clinical, Regulatory, or PharmacovigilanceTrack record of success leading diverse global teams to deliver large, complex GxP technology implementations to deliver measurable business resultsExperience in technology strategy and roadmap development for large pharma customersProven executive communication skillsAbility to critically and objectively interpret and evaluate information to effectively influence at the executive levelSkills in problem resolution, negotiation, dealing with ambiguity, the establishment of effective processes, and influencing without authorityWorks well with third parties: can organize and galvanize a disparate group of people, keeping cadence in the program highBased in Eastern Time ZoneTravel up to 40% of the timeNice to HaveVeeva Vault implementation experienceSoftware as a Service implementation experience in GxP space#LI-Remote#BI-Remote
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at . For US compensation ranges .