Receptionist - Evening and Weekend Boston, MA (http://maps.google.com/maps?q=1340+Boylston+St+Boston+MA+USA+02215) • Patient Services Job Type Part-time Description Under the supervision of the Patient Services Supervisor, the Evening and Weekend Receptionist is responsible for closing the receptionist station daily and provision of top-quality customer services. Hours:20 hours a week Representative Duties Close the Receptionist Station Daily according to established clinic hours + Close all phone lines and engage night service + Walk around building after entry access has ended checking all non-secured areas to be sure no one is in the building after building is closed + Overhead Page Announcement before engaging Alarms + Engage Alarms and Lock Doors Provide excellent customer service + Greet each client with a smile and a welcoming, professional manner. + Answer each phone call in a cheerful and professional manner. + Accurately route calls. + Give patients clear directions to the relevant waiting area. + Provide clients with correct and accurate information regarding FCHC services and providers. + Ask for input from team colleagues if unsure of correct response to inquiries. + Refer unusual or difficult situations to supervisor. + Actively build good working relationships with colleagues and providers. Be an active, productive and responsible member of the Patient Services team. + At all times maintain patient confidentiality, speak in quiet tones at the desk with colleagues and clients and behave appropriately for a highly visible position. + Be discreet when obtaining sensitive information from clients. Provide Back-up for registering new and existing patients + Schedule appointments according to the patient’s needs and provider availability + Update appointment statuses to No-Show, by follow No-Show steps + Check-in ATS patients and direct them to the correct floor Meets Agency Participatory Expectation + Adheres to all agency and departmental policies and procedures + Participates in quality assessment and improvement activities as requested + Adheres to the highest principles of patient and client confidentiality + Adheres to established safety policies, procedures and precautions; identifies potential or actual unsafe situations in the environment and takes measures to rectify the situation + Attends all required meetings, in-services and professional trainings + Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities + Serves on agency committees and in professional organizations when requested Performs other related duties as requested. Requirements + High School Diploma or GED required. + Successful customer service background + Basic Computer experience required. + Calm, patient and understanding manner. + Strong attention to detail, + good organizational skills. + Bilingual Spanish/English also preferred. + Experience working with an ethnically, culturally and racially diverse work staff preferred + Ability to work harmoniously with diverse groups of individuals Physical Requirements: Ability to meet the following physical requirements with or without reasonable accommodations: + Sit at a computer station for extended periods of time + Ability to keyboard for extended periods of time This is a union position in a Fenway Health bargaining unit represented by 1199 SEIU United Healthcare Workers East. We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more.LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply. Salary Description 21.54-23.69