Regional Manager 

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

 

WWT was founded in 1990 in St. Louis, Missouri. We employ more than 10,000 people globally and closed nearly $20 billion in revenue in 2023. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to have been included on the FORTUNE "100 Best Places to Work For®" list 12 years in a row!

 

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What will you be doing?

At its core, the RM role is about ownership–owning the services business in the region. Just like business owners in other industries–from entrepreneurs to general managers –RMs need to have end-to-end visibility into the business and each of its facets, monitor its health, and focus on specific areas, as day-to-day tactics and long-term strategies require.  The value of the role is in the RM’s ability to flex to current priorities, to adapt to the strengths and weaknesses of the teams they work with, and to provide continuity to the services business. Successful RMs drive quality, growth, efficiency, and transformation within the business, while cultivating the WWT high-performance culture.

Requirements/Job Duties: Leadership Lead service-delivery teammates (in pods and various cross-functional teams) within region by articulating/translating strategic vision and goals Lead collaboration between regional WWT leaders (service delivery, services sales, sales, finance, operations, and IT) and key partners Serve as an escalation point for service-delivery issues Represent the region in meetings with leadership (e.g., status, risk management, forecasting, strategic planning, etc.)

Financial management

Manage services P&L for region to optimize profitability, resource utilization and investment Monitor risks, issues and financial metrics and act, as needed, to protect GP and preserve our culture Forecast financial performance by coordinating with PMO, finance and sales

Sales support

Ensure feedback regarding service-delivery performance is provided to services-sales team via lessons-learned reviews, client feedback, etc. Educate sales and service-delivery teams within region on services org, service lines, value proposition, capabilities, offerings, success stories, etc.–and represent these to clients, partners and OEMs as needed Monitor sales pipeline and highlight opportunities and resource requirements for delivery teams Assist services-sales teammates with SOW development as needed (e.g., scoping, deal structure and contracting)

Quality assurance

Collect feedback from clients and sales counterparts regarding service-delivery performance Monitor and report regularly to senior leadership on service-delivery KPIs, performance metrics, initiatives, risks & issues Provide oversight of program/project performance, ensuring compliance with our best-practice operational designs, methodologies, and QA processes Review and provide feedback on SOWs and MSAs in region

Operational efficiency

Collaborate with stakeholders in region to identify inefficiencies and implement process improvements, tools enhancements, etc. Promote efforts within region to pilot or implement next-gen service-delivery approaches, resourcing models, tools, and automation Identify regional requirements for resource, process, and tools improvements for leadership