POSITION SUMMARY
Registered Client Service Associates (CSAs) help shape the future of service by modernizing the client
experience through an elevated standard of care. The Registered CSA assists with the development and
growth of business through engaging and utilizing the full capabilities of the firm. This is a key role that
requires an understanding of firm policies, procedures and firm capabilities in order to deliver the full
firm to clients.

DUTIES and RESPONSIBILITIES:

CLIENT SUPPORT
• Cultivate and enhance new and existing client relationships through active communication with
clients, processing client requests, resolving inquiries, providing guidance and making sure key
information and documentation remains current
• Identify and assist with Firm services and solutions that support clients’ needs including banking
products and services and secure, digital offerings like Morgan Stanley Online and Morgan Stanley
Mobile
• Confirm authorization and authenticate client when processing requests
• Onboard and maintain client accounts, including collecting client information and required
documentation, capturing and assessing risk, processing money movement transactions and
handling estate needs as examples
• Input orders at the direction of clients and/or Financial Advisor(s), discuss reinvestment options and
corporate actions with clients at the direction of Financial Advisors
• Prepare financial plans, client reports, and other materials for client meetings
• Review and take appropriate action on client account alerts

OTHER
• Partner with Financial Advisor(s) in developing a business plan and delivering against a client service
model
• Support the team’s marketing strategy by maintaining marketing materials, including digital and
social media platforms, and planning client events and seminars
• Actively engage in available training and education programs – including firm strategic priorities,
professional development and staying current on policies, procedures and new platforms and
attend scheduled targeted/monthly field service professional and/or training calls
• Perform administrative duties that support Financial Advisors in daily business practices, including
but not limited to, telephone coverage, business travel arrangements, coordination of client
meetings, prepare travel expense reports, and file calendar maintenance
• Proactively participate in firm initiatives directed by local management
• Regularly seek opportunities to use firm resources for peer sharing and collaborating with Financial
Advisors

POSITION SUMMARY
Registered Client Service Associates (CSAs) help shape the future of service by modernizing the client
experience through an elevated standard of care. The Registered CSA assists with the development and
growth of business through engaging and utilizing the full capabilities of the firm. This is a key role that
requires an understanding of firm policies, procedures and firm capabilities in order to deliver the full
firm to clients.

DUTIES and RESPONSIBILITIES:

CLIENT SUPPORT
• Cultivate and enhance new and existing client relationships through active communication with
clients, processing client requests, resolving inquiries, providing guidance and making sure key
information and documentation remains current
• Identify and assist with Firm services and solutions that support clients’ needs including banking
products and services and secure, digital offerings like Morgan Stanley Online and Morgan Stanley
Mobile
• Confirm authorization and authenticate client when processing requests
• Onboard and maintain client accounts, including collecting client information and required
documentation, capturing and assessing risk, processing money movement transactions and
handling estate needs as examples
• Input orders at the direction of clients and/or Financial Advisor(s), discuss reinvestment options and
corporate actions with clients at the direction of Financial Advisors
• Prepare financial plans, client reports, and other materials for client meetings
• Review and take appropriate action on client account alerts

OTHER
• Partner with Financial Advisor(s) in developing a business plan and delivering against a client service
model
• Support the team’s marketing strategy by maintaining marketing materials, including digital and
social media platforms, and planning client events and seminars
• Actively engage in available training and education programs – including firm strategic priorities,
professional development and staying current on policies, procedures and new platforms and
attend scheduled targeted/monthly field service professional and/or training calls
• Perform administrative duties that support Financial Advisors in daily business practices, including
but not limited to, telephone coverage, business travel arrangements, coordination of client
meetings, prepare travel expense reports, and file calendar maintenance
• Proactively participate in firm initiatives directed by local management
• Regularly seek opportunities to use firm resources for peer sharing and collaborating with Financial
Advisors

Education and/or Experience

• Active Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) required
• Two or more years of industry experience preferred
• High School Diploma/Equivalency
• College degree preferred

Knowledge/Skills
• Strong industry, product, and branch procedures knowledge
• Exceptional writing, interpersonal and client service skills
• Detail oriented with superior organizational skills and ability to prioritize tasks
• Strong computer skills and knowledge of Microsoft Office products
• Team player with the ability to collaborate with others
• Ability to work in a fast-paced, evolving environment
• Goal oriented, self-motivated and results driven
• Knowledge of financial services products, including but not limited to equities, bonds, options,
mutual funds, annuities, insurance, and managed accounts

Reports to:
• Business Service Officer

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

Education and/or Experience

• Active Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) required
• Two or more years of industry experience preferred
• High School Diploma/Equivalency
• College degree preferred

Knowledge/Skills
• Strong industry, product, and branch procedures knowledge
• Exceptional writing, interpersonal and client service skills
• Detail oriented with superior organizational skills and ability to prioritize tasks
• Strong computer skills and knowledge of Microsoft Office products
• Team player with the ability to collaborate with others
• Ability to work in a fast-paced, evolving environment
• Goal oriented, self-motivated and results driven
• Knowledge of financial services products, including but not limited to equities, bonds, options,
mutual funds, annuities, insurance, and managed accounts

Reports to:
• Business Service Officer

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).