About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

SUMMARY

The Relationship Manager, Consultant Relations reports to the Senior Relationship Manager within Asset Servicing Americas Consultant Relations and works closely with external consultants and internal departments at Northern Trust. The role is focused on developing consultant relationships, keeping consultants informed of Northern Trust strategy, products, and capabilities and serving as an additional point of escalation for Sales and Client Servicing partners. The role requires frequent communication with external and internal stakeholders.

MAJOR DUTIES

Serve as primary point of contact for external consultants; including investment consultants, OCIO providers, management and operations consultantsKeep consultants informed of Northern Trust products, capabilities, strategy and enhancements  Organize and prepare consultant meetings and presentations, including logistics, materials, prep sessions, and call notesPrepare strategic calling plans and consultant profiles for each providerExternal and internal point of escalation for consultant issues and/or inquiries working with internal Sales and Client Servicing partnersWork closely with internal Consultant Relations colleagues across other regions and business units, including Northern Trust Asset Management and Capital MarketsRespond to consultant annual RFPs and related questionsCompile data, metrics, statistics and reports as neededPlan and execute on consultant-focused mailing campaigns and eventsGather, evaluate, and communicate competitive and market intelIdentify and recommend processes to gain efficiencies and improve best practicesExercise judgment based on the analysis of multiple sources of informationManage ad hoc projects alongside daily job responsibilities including Asset Servicing Technology Champion

KNOWLEDGE / SKILLS

Knowledge of Northern Trust organization, products, and servicesA deep understanding of Northern Trust fund service capabilities, specifically administration and middle officeAbility to foster strategic consultant relationshipsWell-developed interpersonal, written, and verbal communication skills are required to interact with internal and external partiesApplies best practices to all tasks with a commitment to excellenceEmploys creative solutions to improve efficiency and team executionIs aware of the competition and the factors that differentiate Northern Trust in the market.Explains difficult or sensitive information; works to build consensus.Should be able to work independently and manage multiple, time sensitive itemsFlexibility, adaptability, and attention to detail are essential personality traits.Proficiency with Dynamics CRM toolAble to travel to consultants as neededExpert understanding of related computer applications, including Excel, Word, PowerPoint, are preferred

EXPERIENCE REQUIRED

Minimum of 3+ years of related experienceMay lead significant projects with manageable risks and resource requirementsPrior external-facing experiencePrior fund service capabilities knowledge and/or experience, specifically administration and middle-office

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.