Hey you! Yesss, you. You’re likely reading this job posting on a device or computer connected to the internet. But did you know that the internet you’re using now was likely ordered to specification, delivered, and installed by a company just like Vyve.  And we’re looking for someone like you to help us do what we do best.

Vyve Broadband serves largely non-urban communities in sixteen states, including Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming. We offer a comprehensive suite of access, fiber connectivity, cable television and voice services for commercial and residential customers, including support for next generation technologies such as AR/VR, IoT, SD-WAN and Cloud. 

Whether you’re looking to learn a new skill or advance your existing career in an in-demand industry, Vyve Broadband is looking for you.

Why Vyve?

Pay range for this role is $15.00 per hour.Crazy competitive benefits such as:Free Vyve services for those who live within our service areaPaid TrainingUncapped CommissionCareer Progression with courses that come with raises and bonusesQuarterly BonusLong-Term Incentive PlanMedical, Vision, and DentalLong- and Short-Term Disability paid for by the companyHospital, Accident & Critical Illness Insurance401k with a 100% match up to $1250 per year!Pet Insurance, Home & Auto Insurance Discounts, Identity Theft Protection, Legal Plans, etc.Paid Time OffFriendly & fun work environmentGreat culture that encourages growth

Job Description:

Provides quality internal and external customer service by representing Vyve in a consistently courteous and professional mannerResolves customer issues of a complex natureDemonstrates a strong passion for selling Vyve products and servicesMeets and exceeds monthly revenue sales targetsGenerates and/or maintains departmental reports as requiredServes as a mentor to other team members, providing instruction, support and directionPerforms all duties of Retail Sales Agent as necessary including:Performs the functions of a Retail Sales Agent to include initiating contact with customers and selling, resolving problems, answering questions, sending correspondence, and generating reportsAccurately explains bills and Company policies and procedures concerning prices, billing and serviceDetermines customer needs and educates customer in order to sell or upgrade servicesAccurately documents all sales/order activity via online database systemProcesses customer payments accurately and balances daily transactions according to established cash management proceduresCollects delinquent accountsDemonstrates integrity while accessing customer databases and/or paper reference material to locate customer records and research account historyIssues, receives, and maintains records of customer-premise equipmentTroubleshoots service-related problems with customers; tests customer-premise equipmentMay contact customers regarding company servicesExercises positive and cooperative behavior that promotes teamworkPerforms other duties as assignedAbility to travel as needed

Required Skills & Qualifications:

2+ years in customer service and/or sales industry; phone or face-to-face contact with consumersAbility to handle multiple tasksAbility to toggle between several different programs and not get overwhelmedStrong organization and time management skillsExcellent interpersonal skillsProficiency with PCs, Microsoft Office Suite and general intranet navigationUse of computers, keyboards and software applicationsAbility to type 35 wpmHigh School Diploma or GEDBi-lingual (a plus but not a requirement!)

Vyve Broadband is an equal opportunity employer and do not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law.