About Us:

HUB is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services.

TCG, a HUB International Company, manages retirement accounts, chiefly for the public sector. Our clients are mostly school districts who use us to manage the retirement accounts for their employees. TCG is responsible for ensuring that plans comply with federal laws and regulations, and our clients hire us to make sure that all of the money moving into and out of these accounts does so in accordance with those federal regulations.

Mission Statement:

We are a highly committed, diverse financial services organization serving hundreds of thousands of retirement plan participants, individuals, and institutions across the United States.   We provide financial piece of mind and top of class solutions, investments, administration, and service.  We are committed to the highest Ethics, Competency, Customer Service, and providing our valued clients with the best and most competent professional team.

We are the perfect fit if you:

Enjoy team collaborationThrive in a healthy company culture that recognizes successWant to learn and grow your current skill setAre seeking a progressive work environment at a rapidly growing organizationHave a desire to help others protect their futureAre focused on learning and development to enhance your industry knowledge and expertiseBelieve in integrity and building success by developing relationships with others

Job Purpose:

We are looking for a motivated individual to join our Retirement Customer Services Team! Your job would be to answer phone calls and emails from the employees of these school districts about their retirement plans. We are willing to train up the right individual. Passion for communication and customer service are a must. Eagerness to learn and attention to detail are keys in our quick paced, growing department. You will have the opportunity to help with a variety of accounts to best serve our clients. We encourage career development and opportunities are available upon satisfactory assessment.

We offer a flexible work schedule in a fun and welcoming environment.  We pride ourselves on having opportunities for training, development, and promotion.

Duties and responsibilities:

Primarily phone customer serviceTime management of responsibilitiesData entryReview & return voice mailsMonitor department emails

Work experience:

Proven experience in the areas of customer service, strong communication skills (verbal & written) and willingness to learn.

Education/Licensing:

High school diploma

Skills/Experience Required:

Ability to multi-taskAbility to maintain confidential informationAbility to work independently and under pressureExcellent interpersonal and communication skillsGreat attention to detailGeneral knowledge of computer applications - Microsoft Word, Microsoft Excel, Gmail

Job Classification & Additional Information:

Full Time$18.00 per hour$500.00 sign on bonus after 90 daysMonday-Friday: 10am-7pm CSTIn Office, Hybrid, or Remote options available900 S. Capital of Texas Highway, Ste 350, Austin, TX 78746

Featured Benefits:

Medical insurance, HSA with Match, Vision insurance, Dental insurance, 401(k) plus match, Company Paid STD, Life Insurance, & parental leave.2 weeks of PTO, Sick Time, Personal Time, Floating Holidays, and 11 paid Holidays.Corporate Gold's Gym DiscountTeam Appreciation DayCompany sponsored team sportsFree drinks and snacks stocked in the break room

Working Conditions:

Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

Department Office Administration & Clerical

Required Experience: Less than 1 year of relevant experience

Required Travel: No Travel Required

Required Education: Some college (no degree)

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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