Join the Mizuho team! We are seeking a Production Support Manager with a strong background in Market Risk technology to own the end-to-end operations of all production processes. The ideal candidate will have extensive experience in implementing modern Site Reliability Engineering (SRE) practices, including infrastructure observability, application observability, and data observability. This role requires strong technical and operational skills to increase the efficiency and effectiveness of our production processes, ensure system availability, and drive continuous improvement. Key Responsibilities + Support end-to-end operations of all production processes for Market Risk technology. + Implement modern SRE practices, and proactive observability of infrastructure, applications, and data for on-prem and Azure cloud deployments. + Identify and recommend improvement to problem escalation, tracking, reporting, and resolution. + Resolve issues escalated from business users and lead technical troubleshooting calls for complex incidents. + Identify client-impacting issues and escalate appropriately, ensuring maximum system availability. + Test and operationalize business continuity procedures and ensure compliance with Disaster Recovery (DR) protocols. + Drive the development and maintenance of infrastructure documentation, including process and procedure documents. + Develop and perform health checks to ensure high availability of the platform. + Develop and maintain service-level agreements with technology teams and business units, ensuring adherence to KPI metrics and quality standards. + Stay informed about business changes to anticipate their impact on the platform. + Foster a culture of continuous improvement through feedback, mentoring, and metrics. + Maintain high standards by challenging the status quo, inspiring innovation, and simplifying processes. Qualifications and Skills + Bachelor’s or master’s degree in computer science, Engineering, or a related field. + 10+ years of relevant experience + Proven experience in a similar role, with a focus on Market Risk technology. + Deep understanding of SRE practices and tools for infrastructure, application, and data observability. + Strong technical and operational skills with the ability to manage complex systems. + Excellent leadership, interpersonal and communication skills, with the ability to engage diverse teams and the ability to influence others. + Knowledge of business continuity and disaster recovery planning. + Commitment to high standards, continuous improvement, and innovation. + Ability to work effectively under pressure in a fast-paced environment. The expected base salary ranges from $160k-$210k. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications and licenses obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus. #LI-Hybrid Other requirements Mizuho has in place a hybrid working program, with varying opportunities for remote work depending on the nature of the role, needs of your department, as well as local laws and regulatory obligations. Company Overview Mizuho Financial Group, Inc. is the 15th largest bank in the world as measured by total assets of ~$2 trillion. Mizuho's 60,000 employees worldwide offer comprehensive financial services to clients in 35 countries and 800 offices throughout the Americas, EMEA and Asia. Mizuho Americas is a leading provider of corporate and investment banking services to clients in the US, Canada, and Latin America. Through its acquisition of Greenhill​, Mizuho provides M&A, restructuring and private capital advisory capabilities across Americas, Europe and Asia. Mizuho Americas employs approximately 3,500 professionals, and its capabilities span corporate and investment banking, capital markets, equity and fixed income sales & trading, derivatives, FX, custody and research. Visit www.mizuhoamericas.com.​​ Mizuho Americas offers a competitive total rewards package. We are an EEO/AA Employer - M/F/Disability/Veteran. We participate in the E-Verify program. We maintain a drug-free workplace and perform pre-employment substance abuse testing. #LI-MIZUHO Why Mizuho At Mizuho, we provide the stability of an international industry leader with the career trajectory of a growing business. Our steady, strategic growth gives our people at all levels rewarding degrees of responsibility and a richer work experience than a boutique firm or an established giant could offer alone. It’s the local expertise of our employees that makes our global network so powerful. By collaborating with colleagues and clients who have your same ambition and drive, you can amplify your sphere of influence and base of knowledge as part of one of the largest—and growing—banks in the world. For more information, please view our Recruiting Brochure (https://www.mizuhogroup.com/binaries/content/assets/pdf/americas/share/2022/7/210298-recruitment-brochure-r02ev-20220715.pdf)