Robb Report is the global voice of luxury. Reporting on exceptional products, services, and experiences for the affluent consumer, Robb Report leverages print, digital and social channels as well as custom event experiences to promote an extraordinary life. Robb Report’s parent company, Penske Media Corporation (PMC), is a leading digital media company, publishing, and information Services Company founded in 2003.

The Guest Services Manager is responsible for supporting and organizing the outreach and communications to targeted clients in order to secure their attendance at key international Robb Report luxury curated events.  This role will need to ensure that guests understand and receive important travel details pertaining to their luxury travel experiences.  This client relations role would focus specifically on the delivery and execution of international tailored travel events as well as a significant international yachting and lifestyle event. PLEASE NOTE THIS IS A SHORT-TERM ASSIGNMENT

Responsibilities:

General administrative duties for global Live Media Events Maintain database of invite list, event attendees, log all member data, and notes Keep track of attendee outreach efforts and follow up communication schedules Execute personalized guest outreach surrounding specific event invitations Manage all recordkeeping and communications with clients Coordinate distribution of all digital and print invitations, announcements, itineraries, scheduling, etc. Collect event payments from guests, and coordinate travel logistics.  Record all payments and distribute receipts. Keep track of RSVPs and update internal team on booking pace through weekly reporting Gather, prepare and distribute biographical information (face pages) for internal distribution prior to events Fulfill individual special requests, answer questions about programs and generate FAQs, gather international travel need details inclusive of eVisa, passport and international driver’s license Gather traveler information for various trips, convey details of events and schedules, gather and record signed waivers Work with General Counsel to update and distribute waiver and release forms for events Research prospective guests/attendees across multiple channels (social media, clubs, etc.) Support events on an as needed basis (pre-event planning phase and onsite support)

Responsibilities:

Extremely organized and punctual Strong interpersonal communication skills Significant administrative experience Experience in luxury marketplace or with UHNW individuals An understanding of the yachting industry A positive self-starter and team player with a can-do and solution-oriented attitude Ability to work independently on directed tasks Ability to excel in high-pressure situations

Typical wage range: $75k - $85k

Factors that could be used to determine your actual salary may include your specific skills, years of experience and comparison to current employees already in this role. The typical candidate is hired below midpoint of the range. The total compensation package for this position will also include other elements, a full range of medical, financial, and/or other benefits including 401(k) eligibility and paid time off benefits. PMC is committed to the health and wellness of our employees. As part of our company-wide rollout of PMC’s paid healthcare plan, for this role the company pays 100% of the monthly health, dental and vision plan premiums for the employee and their family. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If you have more or less experience than specified on this job posting, please apply and list your salary expectations.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors).

It’s all About You…

At PMC, your wellness is top of mind. We offer a comprehensive benefits package to nurture you and your loved ones, including pets! Our package includes Healthcare (medical, dental, and vision) HSA with an employer contribution, FSA (Healthcare, Dependent Care & Commuter), EAP, Life Insurance, 401K with an employer match, Paid Parental Leave, Long-term Disability, generous Paid Time off (PTO), Pet Insurance, and Home & Auto insurance. Our Wellness initiatives rotate yoga, meditation, wellness weeks on a variety of topics, and financial wellness. We continuously elevate our offerings with more, for you.

About Robb Report:

Robb Report is the leading voice in global luxury. The award-winning magazine showcases the ideas, opinions, products, and experiences that are shaping the industry, and provides a sophisticated, affluent readership with detailed insight into fine design, quality, and heritage as well as ground-breaking new developments in tech and manufacture. Covering automobiles, yachts, real estate, private jets, style, watches, art, spirits, food, wine and more, robbreport.com builds on that mission with a robust portfolio of daily online news and features. The site, which has grown 400% in the last two years, attracts more than 6 million readers a month, speaking to both established and aspiring connoisseurs who seek the best out of life.

About PMC:   

Penske Media Corporation (PMC) is a leading global media and information services company whose award-winning content attracts a passionate audience of over 300 million globally. Since 2004, PMC has been a pioneer in digital media reaching viewers on all screens across its ever-growing constellation of iconic brands, which includes Variety, Rolling Stone, The Hollywood Reporter, Billboard, Dick Clark Productions, WWD, SHE Media, Robb Report, Deadline, TVLine, Sportico, BGR, ARTnews, Fairchild Media, Vibe, IndieWire, Artforum, Gold Derby, Spy.com and Luminate, the premier data and analytics company. PMC’s journalists and content creators deliver daily the most comprehensive news and information in their industries and areas of coverage, unequaled in ambition, depth, and courage. In addition, PMC owns several vital cultural events such as SXSW, LA3C, Life is Beautiful, Latin Music Week and ATX Television Festival. Headquartered in New York and Los Angeles with additional offices in 14 countries worldwide, PMC believes companies should not only be profitable but also forces for good. PMC is committed to fostering a working environment that is inclusive and responsible, where we value a company culture built on all backgrounds, voices, and experiences. For more information on the company, please visit www.PMC.com