· Clean and maintain assigned rooms to a high standard of cleanliness, ensuring guest comfort and satisfaction.
· Verify and visually inspect all rooms assigned daily, including vacant maintenance (VM) and vacant ready (VR) rooms. Report any discrepancies to the Housekeeping Supervisor promptly.
· Recheck all rooms at departure times and report the room status to the Housekeeping Supervisor for efficient room turnover.
· Report any maintenance work needed to the Engineering department or Housekeeping Supervisor to ensure timely repairs and maintenance.
· Enter each guest room by knocking on the door and saying "Good morning, Good afternoon, or Good evening, Housekeeping," displaying courtesy and respect for guests' privacy.
· Upon entering the guest room, ensure all trash is picked up and promptly report any missing items to the Housekeeping Supervisor.
· Change linens and make beds according to brand standards, ensuring a comfortable and inviting atmosphere for guests.
· Thoroughly clean the bathroom, including shower doors, walls, mirror, tub, toilet, and floor. Properly place standard items in the bathroom area for guest convenience.
· Dust room items, vacuum the floor, clean inside drawers, and check under beds to maintain a tidy and organized space for guests.
· Restock the housekeeping cart for the next day, ensuring all necessary supplies are readily available for efficient room cleaning.
· Turn in keys and the housekeeping cart at the end of the shift, ensuring proper handover and accountability.
· Report all lost and found items found in guest rooms to the Lost and Found department, adhering to hotel policies.
· Remove room service trays from rooms and place them in the hallway for prompt removal and cleanliness.
· Make up rollaway beds and notify housekeeping aides for removal and storage, ensuring room readiness for guest needs.
· Maintain the highest level of guest hospitality and professionalism, reflecting the hotel's commitment to exceptional service.