SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essential Functions and Accountabilities of the Job

Prepare for patient visit by reviewing chart for needed forms, follow-up labs or procedures needed. Prepares patient for the exam by obtaining and recording age-appropriate vital signs per department protocol, i.e., temperature, height, weight, head circumference, blood pressure, respiration, pulse oximetry, visual acuity testing. Obtains medical history update and confirms medications.

Accurately collects and documents information in patient chart. Keeps patient records in order with all forms properly identified; copies and compiles other medical data as needed.  Assures patient medication and immunization records are current. Recognizes signs or symptoms requiring prompt intervention and acts appropriately. Transport patients within the facility, as needed. Demonstrate ability to smoothly manage patient care duties while maintaining clinic flow.

Report, and when appropriate, record any changes observed in condition or behavior of patients, unusual incidents, or breeches in safety. Observe patients to insure children, elderly, or impaired patients who require observation or assistance have someone in attendance. 

Set up equipment and supplies for routine exams and minor procedures. Prepare patient for and assist with procedures, treatments, and minor office surgeries.  Provide specimen collection, Point of Care Testing (POCT). Follows protocol for collecting, labeling, and transporting of specimens. With appropriate provider’s written orders:  apply heat/cold packs, abdominal binders, anti-embolism stockings, obtain 12 lead EKGs per competency assessment, peak flow, apply oxygen. Assist patients with ambulation or transfer; perform minor treatments, e.g., simple dressing changes, nebulizer treatments, ear lavage, cast removal, obtain venous access (saline lock), use an automated defibrillator, practice approved airway management techniques, DM foot screening.

Provides basic patient education material and discharge instructions as directed by the provider.

Sanitize exam rooms between patients.  Ensures exam room supplies are organized and stocked.  Maintains lab equipment and organizes lab supplies. Inventory, re-order, and stock medical supplies. Appropriately processes surgical equipment and ensures sterile package integrity. 

Dispose of solid/liquid waste and infectious materials according to infection control standards.

Per competency assessment.

Conduct daily/weekly/monthly QA checks on equipment and documents as required.  Keep sterilization logs.  Demonstrate correct utilization of computer-based health information system and electronic health record systems. Notify department supervisor of any repairs/safety concerns that need attention.  Maintain a safe and clean environment.

Perform basic health coaching and patient education and according to evidence-based guidelines using patient education materials.

Independent performance of all clinical duties will be based on satisfactorily completion of SEARHC Competency Assessments for a Clinical Assistant II.

Manage the Provider’s patient schedule. Assist provider in identifying patients overdue for visits, labs, immunizations, and preventative health maintenance including routine, urgent and emergent appointments with appropriate provider and clinic.  Process notifications, patient phone calls, paperwork in coordination with the RN case manager and provider.

Answer inquiries of a general nature by nursing staff, provider staff, other departments, visitors, and patients, assisting them in a friendly and cooperative manner; receives and relays messages to personnel and uses proper telephone etiquette.  Will provide cross-coverage for their peers, helping peers and clinics that need assistance to ensure the efficient and effective flow of patients through the department. 

Perform duties as assigned in a responsible, respectful, and caring manner to promote effective staff relationships. Attends and participates in at least 50% area staff meetings annually; responsible for applying information presented in staff meetings; participates in unit goal setting; complies with area and departmental scheduling guidelines; initiates discussion with department manager regarding area or department issues; complies with dress code; refers un-resolved problems with patients/visitors/co-workers to appropriate Manager for resolution; addresses employee concerns consistent with Human Resources Policy.

Additional Details:

Education, Certifications, and Licenses Required

High School Diploma or equivalent

EMT II Certification, minimum 1 year actively practicing at EMTII level or

CHA II training completed or

ER Tech or similar title or

CA I with 1 year experience and successful completion of CA-II Competency Assessment before moving to CAII. 

Current Basic Life Safety Certification

Experience Required

1 year primary care or ER service experience

Satisfactorily complete demonstrated competencies within 3 months of hire and annually thereafter.

Knowledge of

Clinic procedures for receiving and following through on a patient visit and any related clinic treatments, procedures. 

Age-appropriate vital signs and behaviors.

Basic patient triage.

Familiar with Medical terminology.

Skills in

Communication and use of customer service skills.

Computer application skills sufficient to utilize medical database in a competent manner.

Good interpersonal and communication skills; strong organizational skills.

Ability to

Train and use various EMR systems and accurately record patient data.

Communicate and interact with all members of the multidisciplinary healthcare team.

Multi-task and care for more than one patient at a time.

Recognize and respond appropriately in emergency situations.

Operate medical equipment including blood pressure cuff, pulse oximeter, EKG machine, etc.

Position Information:

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!