Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.
 
If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated. 
 
WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT

Job Summary:

Join our dynamic team and embark on a rewarding career where your ambition drives your success. Our Professional Sales Representatives earn on average $65K+ annually.

Competitive earnings potential: includes an hourly base wage plus UNCAPPED commissions on all WRITTEN Sales.
Responsible for creating sales utilizing exceptional customer service and knowledge of the La‐Z‐Boy selling process, products and services. Strive to create long‐term customer relationships that will lead to increased sales and profitability. Develop awareness of interior design through practical experience, observation and interaction with a La‐Z‐Boy Designer.

Training Pay: $15 - $17 per hour for 2-6 weeks (no commissions; base rate varies by location)
Average Annual Earning Potential After Training: $50,000 - $70,000+ (inclusive of base and commission)

Job Description:

Are you looking for a place to make a great living AND make a difference? 

Do you have years of commission experience? 

We are looking for a Sales Associate to join our team! 

At La -Z-Boy we are committed to improving our customers’ lives by helping them transform their houses into homes. Sales Associates at La-Z-Boy are paid hourly plus commission on written sales with NO COMMISSION CAP.

As a La Z Boy Sales Associate, you will also enjoy excellent benefits including: 

 Health Insurance through Blue Cross/Blue Shield 

Dental and Vision Insurance 

Paid Vacation 

401k with match! 

Paid Training 

 

Our retail Sales Representatives bring a wide variety of sales and non-sales-related experience. We have previous high school and college athletes, hotel/restaurant associates, retail managers, stay-at-home parents returning to work and much more! We hire for ambition, attitude and ethics then train in furniture knowledge and sales process. We have the BEST customers in the world and are very selective about who we trust to care for them. 

 

Responsibilities 

Engage with customers to understand their needs and provide exceptional service 

Drive sales by promoting products and services effectively 

Manage time efficiently to meet sales targets and deadlines 

Maintain accurate records of sales activities and customer interactions 

Achieve or surpass store and individual sales goals, annual operating benchmarks, and personal objectives 

Consistently execute the La‐Z‐Boy selling process and strive to provide a favorable experience to all customers 

Maintain strong knowledge of features and benefits of existing and new product lines 

Resolve customer inquiries and escalate appropriately when needed 

Promote in-home design program 

Maximize store promotions, marketing initiatives, and grassroots programs 

Collaborate with support teams to ensure operational excellence 

Ensure proper execution of all existing and new systems and administrative procedures 

 

What is important to us in a Sales Representative: 

A willingness and ability to learn quickly, follow proven processes and care deeply about helping people 

Commitment to bringing your best self to work every day 

Ability to bounce back from rejection and not take it personally 

Self-discipline - excellent time management - must be proactive and driven 

A go-getter balance with ethical caring 

 

Requirements: 

18 years or older 

Professional dress and appearance 

Available evenings, weekends, and most holidays – we’re closed Thanksgiving, Christmas & Easter! 

La-Z-Boy is an Equal Opportunity Employer – M/F/D/V 

 If you are serious about making a great living helping people love their homes, apply now and keep an eye out for a text or call from us, we’re scheduling interviews now! 

  

Training Pay: $15-$17 per hour for 3-4 weeks 

Post-Training Pay: $13.50 per hour, plus uncapped commissions 1% - 6% on all written sales. *If you are selling 100% of your goal per month, with 30% Design Sales, your average income will be around $63,000 annually. 

 

Employee Assistance program (EAP): 

At La Z Boy our employees’ well-being is a top priority! 

You will have access to talk confidentially with a licensed therapist (with topics such as: anxiety, depression, stress, grief, and relationships) 

Access FREE and DISCOUNTED resources for mental health, financial planning, legal advice, and caregiving referrals 

Access to FREE online education resources 

FREE online will documentation preparation 

Help with better health care choices, like claims, billing, fee negotiation, and RNs who can explain diagnoses and treatments. 

Employee Rewards: 

BRAVO POINTS – save up points rewarded by managers to spend on almost anything! From merchandise such as home supplies, electronics, apparel, event tickets, travel, mastery classes and more NAME BRAND ITEMS! 

REWARDS FOR TOP SELLERS 

Employee Referral! Get rewarded for staffing at La-Z-Boy! 

KEY RESPONSIBILITIES (other duties as assigned):

Drives Sales

Contribute to store sales goals by selling furniture, accessories and services offered by La‐Z‐BoyPromote the Design program & assist the Designer to achieve established Design program sales goalsConsistently execute the La‐Z‐Boy selling process and strive to provide a favorable experience to all customers.Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow‐up, after sale service and continuing contact with all previous and potential customersMaximize store promotions, marketing initiatives, and grassroots programsMaintain strong knowledge of the features and benefits of existing and new product lines

Design Program

Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service.Execute and champion the Design process following the established company guidelinesResponsible for supporting design related functions in the store

Customer Focus

Provide the highest level of customer service to all current and future customersEnsure that each La‐Z‐Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling processEffectively use Podium to ensure customer satisfaction and future follow‐upMake sound business decisions to deliver customer satisfaction and promote team environmentProvide support by being responsive to incoming phone calls and emailsAssist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience

People

Maintain a positive working relationship with all store employeesAssist to train, coach and develop new peers on La‐Z‐Boy product knowledge and selling process/skills to achieve store sales goalsHelp promote and champion a culture of sales and service

Operational Excellence

Assist with maintenance of the overall visual appearance of store, this includes but is not limited to maintaining floor and/or showroom displays, tagging products and accessories, maintaining accessory catalogs and design center fabrics, supporting floor moves, and maintaining general store cleanlinessAccurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveriesResponsible for accurately completing daily On‐Point system logsShow a sense of urgency, enthusiasm and excitement with the store team and customersMaintain adequate knowledge of company standards, product knowledge and internal processes and systemsConsistently schedule deliveries with customersResponsible for opening and closing of the store

MINIMUM REQUIREMENTS: 

High School Diploma or equivalentPrevious selling experience and ability to close a sale strongly preferredExcellent communication, customer service skills, and organizational skillsStrong interpersonal skills to effectively communicate, build rapport, and positively influenceDemonstrated persuasion and negotiation skillsAbility to effectively manage time and conflicting prioritiesAbility to effectively and productively with others as a teamAbility to work the schedule and hours dictated by business needsAbility to work evenings, weekends and holidays as requiredInitiative to meet assigned goals, missions and objectives and motivated to achieve moreStrong attention to detailProficient in the use of Microsoft Office, including Word, Excel, Outlook and PowerPoint

PREFERRED REQUIREMENTS: 

Bachelor’s degree in Business or a related field

SUPERVISORY RESPONSIBILITIES: None

PHYSICAL DEMANDS/WORK ENVIRONMENT:

Ability to lift and/or carry up to 50 pounds.Ability to stand for long periods of time.Nearly continuous use of repetitive hand motions, hearing and listening.Often required to sit, walk, bend and stoopSubject to inside environmental conditionsAbility to pass background and drug screen.

OTHER DUTIES:  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job.  Duties, responsibilities and activities may change at any time with or without notice.

At La-Z-Boy, we prioritize clear communication and reward outstanding talent! We invite you to explore the exciting opportunities available. To help you make an informed decision, we’re sharing key information about our pay practices.

What You Can Expect:

Training Pay: $15 - $17 per hour for 2-6 weeks (no commission)Average Annual Earning Potential After Training: $50,000 - $70,000 (inclusive of base and commission)Total Compensation Range: $22,880 - $80,000+ (will not pay less than state/local minimum wage requirements)

Post-Training Pay:

Base Pay: $11 – 15 / hour (varies by store location)Commission: UNCAPPED commissions on written sales1 - 6% in commissions on monthly sales based on sales achievement vs goal – commission % increases as performance to goal increases.

The Total Compensation Range is at least the local applicable minimum wage and up to the high-earning average target for this role. Individual pay is based on various factors, including geographic location, personal performance and relevant qualifications, experience, skills, and education. By providing our salary ranges and total compensation details, we aim to foster understanding and confidence in our pay practices.

Weekly Hours:

40

Work Shift:

Benefits for employees in the US:

Benefit offerings to employee and their families include: Medical, Vision, Dental and Basic Life Insurance available 401k retirement plan with company match of up to 6%. Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time. More information can be found via: Benefits Guide for US Employees

At La-Z-Boy Incorporated, we're an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of upmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at recruiting@la-z-boy.com or by calling 734-242-1444.