At Greene, Tweed, you'll find the cutting-edge technology, world-class polymer expertise and endless advancement opportunities you'd expect from a multi-national industry leader. You'll find them all in an environment that embraces diversity in people and opinions, moves decision making to the point of impact, and celebrates your success. If you enjoy continuous learning and are excited about working with and creating technological solutions, explore career opportunities with Greene, Tweed. Key Responsibilities: Lead a wide team of customer service representatives, across a regional area, to deliver high-quality service to global customers. Ensure your teams monthly orders are processed for all accounts and ensure there is clear communications to ensure a smooth journey for your customers Support formulating and driving company strategy within the customer service function Work in a proactive manner to ensure to support Greene, Tweed achieve its goals Monitor and analyse key performance indicators and provide solutions to drive continuous improvement. Lead a diverse team through periods of change ensuring service levels are not impacted along with influencing global direct and indirect stakeholders Make decisions and implement solutions to escalated issues Manage escalated customer complaints and resolve them satisfactorily. Implement customer service protocols and procedures to ensure consistent service delivery Collaborate and enable change with cross functional teams including sales, planning, quality to address customer needs and drive improvements Coordinate with other departments to ensure seamless customer experiences. Undertake regular 1 to 1s and team meetings Contribute to the development of customer service strategies and initiatives. Ensure compliance with regulatory standards and company policies. Promote positive behaviour and create a constructive environment amongst the team by celebrating success and giving recognition Drive high moral, engagement and commitment within your team through effective leadership to deliver high performance and results Produce and interpret a wide range of reports as needed by the business and use this information to identify and highlight risks and opportunities Contribute to central led projects to improve and harmonise cross-branded initiatives, ensuring a successful implementation and operational onboarding allowing for an improved customer experience Resolves team issues, manages workload levels ensuring sufficient coverage, monitors absences and attendance Required Minimum Qualifications: Education: Bachelor’s degree in Business or related discipline (or equivalent experience); HS Diploma required Skills and Experience Minimum 3 years’ experience in a team lead or supervisory role Minimum of 5 years in business to business customer service environment Experience of creating and implementing innovative solutions Excellent verbal and written communication skills with ability to adapt to various audiences Demonstrate the ability to implement change to positively impact service levels across multiple teams Ability to prioritize, meet deadlines and thrive in a dynamic working environment Previous SAP experience desirable English written and spoken at business standard, other language skills desirable but not essential Demonstrate the ability to manage culturally diverse teams within remote settings where applicable **Required Minimum Qualifications** + This position requires U.S. Person status as defined by applicable law for authorized access to data controlled under the International Traffic in Arms Regulations (ITAR). A U.S. Person includes U.S. Citizens, U.S. Nationals, lawful permanent residents, and workers granted refugee or asylum status in the United States. Note: This Job Description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by the Supervisor. All requirements are subject to change and updates. We also provide eligible employees with a competitive benefits package that includes health insurance, flexible spending accounts, health savings account, 401k savings plan, life and disability insurance, tuition assistance and more, to meet the diverse needs of all employees and their family members. **Equal Opportunity Employer:** Greene, Tweed is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, physical or mental disability, veteran status, or any other federally protected class. **Drug Free Workplace:** Greene, Tweed is a Drug Free Workplace. Employment is contingent upon successful completion of a pre-employment drug screening and background investigation subject to federal, state, and local laws. NOTE: Greene, Tweed is not seeking assistance or accepting unsolicited resumes from search firms for employment opportunities, unless they have a written agreement for the position they are contacting us about. Regardless of past practice, all resumes submitted by search firms to any employee at GT without a valid written search agreement in place for that position will be deemed the sole property of Greene, Tweed, and no fee will be paid in the event the candidate is hired by Greene, Tweed as a result of the referral or through other means. **Where Inspiration Drives Innovation** At Greene Tweed we believe that our true capability as a technology-focused company comes from our employees. Every customer challenge is solved by a team, and members are engaged across departments. From engineering and manufacturing, to sales and marketing, we work together using cutting-edge technology to assess problems, recommend solutions, and bring them into reality. The tools of social business bring voices from around the world together in collaboration. And advanced capabilities such as FEA and state-of-the-art laboratories allow for comprehensive testing, analysis, and predictive modeling. Our manufacturing facilities expand the limits of possibility in fabrication. And embedded Lean Six Sigma upholds the highest levels of quality and efficiency during production. This process of development is fundamental to Greene Tweed’s ability to solve critical challenges. And it means going beyond the right tools, and seeking out the right people.