Responsible for unique or complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design. + Provide advanced administration support for Salesforce. + Resolve escalated issues. + Handles user requests for system needs and upgrades that are unique or complex and require additional research. + Implements various applications of a highly complex nature. + Optimize system performance. + Schedules, performs, and monitors system backups and, when necessary, performs data recoveries. + Performs root cause analysis and diagnostics on the more unique or complex production systems. + Collaborate with cross-functional teams to implement complex configurations and enhancements. + Conduct thorough troubleshooting and provide guidance to Tier 1 and Tier 2 administrators. + Applies scripting methodologies to automate related tasks. **Minimum Qualifications** + Bachelor’s Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 5+ years of experience in information technology, systems administration or other IT related field. **Other Job Specific Skills** + Advanced knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. + Ability to plan and coordinate the deployment of new technology and resolve technical problems individually and as a senior project participant. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Exceptional customer service skills. + Advanced experience with cloud infrastructure, digital workspace, and storage technology.