Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

We are seeking a highly skilled Senior Accounts Receivable (AR) Resolution Specialist. You will be responsible for managing the dispute resolution process and resolving discrepancies including billing errors, discrepancies between invoices and purchase orders, incorrect delivery of goods or services and defective products in a timely and efficient manner as well as mentoring and coordinating with. Your exceptional analytical and communication skills will play a vital role in ensuring accurate and prompt resolution, strengthening client relationships, and optimizing the overall financial health of our organization.

Responsibilities:

Research issues/disputes to determine facts and identify root cause and pathway to resolution Work with various departments to determine root causes of prevalent process failures that drive billing issues/disputes Ensure accurate, timely and appropriate responses to issues/disputes within defined turnaround time requirements established by Management Maintain open issues/disputes reporting and provide periodic status updates to leadership with anticipated resolution date Validate appropriate data from internal and third-party systems and ensure appropriate course of action is being pursued Engage in clear and professional communication with customers and stakeholders Maintain comprehensive records of all issue-related activities, communications, and resolutions. Generate regular reports on dispute trends, aging, and resolution status for management review Continuously evaluate the resolution process and identify opportunities for enhancement. Suggest and implement improvements to streamline workflows and enhance productivity Ensure compliance with company policies, accounting standards, and regulatory requirements during the resolution process. Adhere to internal controls and maintain a high level of data accuracy and integrity Provide mentorship and support to junior team members, sharing knowledge and best practices to improve the overall performance of the Dispute team Perform related duties as well as other duties assigned by supervisor

Qualifications:

5+ yrs of accounts receivable experience Successful candidates are detail-oriented, highly motivated, organized, and have the capacity to work both independently and collaboratively in a fast-paced, high-volume environment Candidates should have well-developed Microsoft Office skills-including Excel proficiency Ability to solve problems and communicate effectively with all levels of personnel Bachelor's degree is preferred

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Here at Xometry we believe in diversity, equity, inclusion and belonging. We are committed to welcoming, respecting, and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all.

Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.