UNIVERSAL Technologies is seeking a Senior Business Analyst with at least 10-years of experience to support the development and implementation of workflow-based software systems designed to streamline critical municipal operations including permitting, inspections, infrastructure maintenance, and asset management. This role will be essential in gathering requirements, documenting processes, and ensuring high-quality system delivery across a suite of enterprise applications. Must be prepared to work onsite in New York City from day one. WHO WE ARE: UNIVERSAL Technologies, LLC is a Women-Owned (M/WBE) IT solutions and consulting company focused on delivering enterprise systems that significantly improve our clients' IT performance. We work across the IT spectrum including Development, Business/Systems/Data Analysis, Project Management, Cyber Security, Network Engineering, and High-Level System Architecture. We pride ourselves on building lasting partnerships with clients and empowering our consultants through innovative projects, support, and professional development. WHAT WE OFFER: Our W2 employees can expect the following benefits: + Competitive pay + Health/Dental Insurance + Group Life Insurance + 401K + HSA/FSA + Pre-Tax Transportation Program + Generous Paid Time Off/Holiday Policy MANDATORY SKILLS/EXPERIENCE: + BA/BS Degree or equivalent in a technology-related or other relevant field + 10+ years of Business Analysis experience specifying, analyzing, and documenting requirements for mission-critical web/client-server applications + Effective presentation, facilitation, and leadership skills + Knowledge of various application development tools, environments, and methodologies + Proficiency with Microsoft Office Suite + Strong verbal and written communication skills with the ability to interact across executive, management, and technical teams + Highly analytical and solution-oriented with strong problem-solving capabilities + Experience gathering requirements through multiple methods including interviews, workshops, and systems documentation + Familiarity with SDLC methodologies including Waterfall, RUP, and Agile + Experience creating functional and non-functional requirements and transforming Business Requirements into Technical Specifications + Ability to accurately estimate and manage workload to meet delivery commitments SCOPE OF SERVICES: The Senior Business Analyst will: + Gather, analyze, and document functional and non-functional requirements for enterprise technology projects + Use techniques such as workflow analysis, data flow modeling, and decomposition to break down business needs + Create process maps, requirements documents, business rules, user stories, use cases, wireframes, and acceptance criteria + Engage with business users and subject matter experts to validate requirements and support testing + Translate complex business issues into understandable technical requirements and documentation + Prepare thorough test plans and conduct acceptance testing in collaboration with QA teams + Identify and report defects, and ensure issues are resolved in a timely manner + Act as liaison between business, technical, and support teams to ensure shared understanding and successful delivery + Collaborate with developers to define the technical vision and ensure alignment with usability and performance needs + Support post-deployment monitoring, user feedback collection, and performance optimization + Lead and participate in meetings with internal teams and stakeholders + Ensure consistency with project standards and documentation practices + Manage multiple tasks effectively and contribute to long-term system improvements UNIVERSAL Technologies is an Equal Opportunity Employer.