Pay Transparency Statement: 

The compensation philosophy reflects the Company’s reasonable expectation at the time of posting. We consider a number of factors when making individual compensation decisions including, but not limited to, skill sets, experience and training, and other business needs.  This role may also be eligible to participate in a discretionary incentive program, subject to the rule governing the program. 

 

Position Summary:

Responsible for assisting in the support and delivery of all Company applications, specifically addressing level 2 and 3 escalated requests.  Analyzes specific and complex business problems to be solved with applications.  This role will assist in the identification and development processes and procedures within applications that are cost-effective and meet user requirements.  Configures system settings and options; plans and executes unit, integration and acceptance testing; and creates specifications for systems to meet business requirements.

 

Position Responsibilities may include, but not limited to:

Support primary-use applications and functional areas in the Business Solutions teamAct as primary Subject Matter Expert in 1-2 business functions such as Customer Service, Sales Order Processing, Accounting, Accounts Payable, Accounts Receivable, Centralized Data Management and Supply Chain or InventoryDevelop, maintain, and continuously progress in knowledge of business functionsParticipate in the analysis and design of system solutions, providing assistance and direction to development teams, leveraging a standard SDLC model from Concept, Analysis/Requirements through Development, Quality Assurance, Implementation and DecommissionAnalyze impact of proposed solution across the business, develop use cases to explain/demonstrate business requirements/specifications to IT team, and contribute a business or process perspective during design reviewsUnderstand and fully utilize ITIL-type methodology for responding to functional and technical issues, from incident management, assist in technical investigation to identify root causes, creating plans and mitigation for user processesProvide analysis and recommendations to consistently improve business processes and technology with analysis, providing both design and execution of training of customers, help desk personnel and system developers on new and existing processesManage issues resolution with appropriate levels of urgency with customers, helpdesk personnel and developers using solid negotiation and conflict management skills, escalating to management and senior leadership appropriatelyIndependently run small projects, leading application, infrastructure, and business resources utilizing the SDLC modelDemonstrate self-confidence while showing respect and support to othersIndependently develop and nurture strong and appropriate relationships with business and technical partners as well as customers to advance system efficiency and overall IT perception and supportBoth domestic and international travel may be requiredOther projects or duties as assigned

Required Skills and Experience:

 

Bachelor’s degree with 3+ years of related experience or High School Diploma and 6+ years of specific experience3+ years’ experience in a business analysis role, in a multi-location organization in a 24x7 environment (preferably in a Distribution environment)Experience with JDEdwards EnterpriseOne supporting ERP applications in a wholesale or distribution environment with multiple distribution centers and 24/7 operationsWorking knowledge of business processes, system development and process improvementsProficient in gathering business requirements, process flows and use casesExperience with modeling and mapping as-is and to-be business processesExcellent verbal and written communication skillsExpert in Microsoft OfficeThis position must pass a post-offer background and drug test

Preferred Skills and Experience:

Four-year Bachelor of Science degree in Engineering, Computer Science, or a BS/BA in Management Information Systems/Science

Physical Demands and Work Environment:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Due to the nature of our business in regard to such things as delivery schedules, order inputs, selection, and Department of Transportation Hours of Service, overtime, attendance and punctuality are essential job functions.  Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their Human Resources department to see what, if any, reasonable accommodation may be made.